Desktop support Technician
Hard Rock Cafe
مجموع سنوات الخبرة :2 years, 1 أشهر
Hard Rock Cafe -Dubai |Sep 2013 - Present
Desktop support Technician
✓ Supporting Senior IT Infrastructure Engineer in maintaining & developing all in-house IT systems (including LAN, WAN, VOIP infrastructure, conferencing, server & in-house network systems)
✓ Operating, updating and developing monitoring solutions to ensure system health
✓ Supporting colleagues in ongoing project work.
✓ Responsible for networking, design, installation and maintenance services computers, peripheral equipment and software within established standards and guidelines
Desktop Support Skills
✓ Demonstrated ability to provide user support by means of remote access tools
✓ Administering & designing LANs, WANs internet/intranet
✓ Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software
✓ Able to configure and use Microsoft Enterprise, Active Directory
✓ Documented success in responding all inquiries and tickets in a timely manner
✓ Configuring and troubleshooting of client mail software's like MS-Outlook for the users
Software Exposure
Operating System: Windows vista, XP (All sp), Window 7/8/8.1, Fedora (Unix)
Programming language: C, c++,
Data Base: sqlite, Ms-Access, RDBMS
Web Technologies: HTML
Multimedia: Photoshop CS, 3D cool
SPANCO Pvt.Ltd -Coimbatore |May 2012 - August 2013
IT Support Assistant
✓ Provide desktop support for over 120 clients in the greater Hartford region by phone or in person as needed to minimize downtime
✓ Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
✓ Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
✓ Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
✓ Recommend and apply solutions, including on-site repair for remote users