Help Desk Support
Stima Sacco
Total des années d'expérience :14 years, 10 Mois
➢ Administration and management of the company’s machines
➢ Data mining and Analysis using Business Intelligence skills (BIC) and Monthly reports
➢ Microsoft Dynamics Navision and CRM support
➢ Management and Administration of Office 365
➢ Providing 1st and 2nd Line technical support
➢ Troubleshoot, Repair and Maintain the company’s electronics, this includes the
computers, photocopiers and printers.
➢ Management of Print Server, MyQ
➢ Establish, maintain and manage users Domain accounts.
➢ Manage and coordinate system upgrades, modifications, and customization
➢ Maintain and Support Manage Engine system
- Administration and management of the company’s machines
- ERP Support Intsalling and configuring Navision ERP, Native Database backups/restoration
- Plan, coordinate and implement network security measures for data, software and hardware protection
- Manage and coordinate system upgrades, modifications, and customizations
- User support. Providing support on Macintosh, windows operating system and servers (Mail server, Database server and Application server)
- Manage SQL Server, Application Server and Mail server
- Mail spam filtering and Email tracking
- Perform data backups on daily bases and disaster recovery operations
- Monitor Data entry both in Mombasa office and Nairobi Office through VPN Connection
- Manage the external (S/W & H/W) suppliers to ensure they meet their SLA’s.
- Data Mining and data analysis for managerial decision making
- Sales analysis and following up problems of the salesmen as they do sales
- Manage and Support the hospital’s software, that is, Hospital Management Information System (HMIS). It involved installing, synchronization and optimization.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Manage mail server and SQL server.
- Support Smart Link application software and hardware used for accessing patients’ cover through smart cards
- Repair and Maintain the hospitals computers
- Order stock for the daily use in the hospitals. This was done by placing orders of computer accessories
It is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. They include processes, procedures, tasks, and checklists applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency.
Gaining knowledge and skills necessary to design, build integrate and support Information Technology
Pass
Distinction
Very Good