Sr Technical Support Engineer L1
bharti Airtel
Total years of experience :13 years, 4 Months
Blackberry & Blackberry Internet Service (BIS)
Key Result Areas:
• Troubleshooting the queries of blackberry handset & taking the Escalations.
• Handling and resolving Blackberry issues and complaints generated by Blackberry front desk related to the Blackberry devices and services.
• Installation of latest device code on the handheld.
• Assistance for address book transfer and using handheld as a Modem.
• Backup and restoration of handheld data.
• Email account integration issues.
• Troubleshooting of mail related issue on the handheld.
• Identifying/Troubleshooting and providing solutions to Blackberry issues related to Blackberry Internet services like E-mail id & Wireless Sync.
4G Data card and Router
• Resolving complex Issue Airtel 3G & 4G Data Card
• Troubleshooting the queries of data card
• Installation of latest device code on data card and router
Sr. Technical Support Executive L1 For Blackberry and Airtel 4G, From 2013 sept to till date.
Ø Resolving complex issues of 4G Data card and Router
Blackberry & Blackberry Internet Service (BIS)
Key Result Areas:
• Troubleshooting the queries of blackberry handset & taking the Escalations.
• Handling and resolving Blackberry issues and complaints generated by Blackberry front desk related to the Blackberry devices and services.
• Installation of latest device code on the handheld.
• Assistance for address book transfer and using handheld as a Modem.
• Backup and restoration of handheld data.
• Email account integration issues.
• Troubleshooting of mail related issue on the handheld.
• Identifying/Troubleshooting and providing solutions to Blackberry issues related to Blackberry Internet services like E-mail id & Wireless Sync.
4G Data card and Router
• Resolving complex Issue Airtel 3G & 4G Data Card
• Troubleshooting the queries of data card
• Installation of latest device code on data card and router
have completed 10+2 in the year 2007 with the percentage 52% in commerce
