Client Relationship Manager
King Abdullah II Special Operations Training Centre
مجموع سنوات الخبرة :11 years, 3 أشهر
Managed client relations and resolved issues as quickly as possible.
Maintained professional and productive relationships with clients.
Prepared detailed budget reports and financial statements for various clients.
Ensured accuracy of monthly and quarterly reports.
Set up monthly meetings with clients and answered client inquiries.
Negotiated and closed long-term agreements with new clients in assigned territory.
Handled client complaints and sought timely resolutions.
Developed detailed client profiles.
Monitored client accounts and identified possible issues.
Prepared project proposals and handled billing issues.
Performed extensive market research on new products from outside manufacturers.
Oversaw marketing campaigns and identified potential areas for growth.
Developed short-term and long-term sales objectives and strategic plans to meet market
needs.
Coordinate project management activities, resources, equipment and information.
Break projects into doable actions and set time frames.
Liaise with clients to identify and define requirements, scope and objectives.
Assign tasks to internal teams and assist with schedule management.
Make sure that clients’ needs are met as projects evolve.
Oversee project procurement management.
Manage large amounts of incoming calls.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Resolve customer complaints via phone, email, mail or social media.
Go the extra mile to engage customers.
Follow communication procedures, guidelines and policies.
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