Team leader
Savoy Hotel
Total years of experience :7 years, 1 Months
* To Prepare annual telephone exchange goals and budget, develop working plans to carry out goals, compare actual achievements against goals periodically, How to take necessary corrective action.
* To create & maximize repeat business to the company thereby increasing the company revenue.
* To schedule all the staff duty roster as well the yearly vacation plan.
* Train and Coach the staff members to efficiently and properly do their job.
*American hotel lodging educational institute. *Assiout University - Faculty of Education French section. Courses Attended: - All the Certificates are available upon request 01 - 02 Front office strategic management. "American hotel lodging educational association "AHLA" - Marketing is every body's job. "AHLA" 03 - 04 Hospitality department trainer. "AHLA" - Hospitality leadership skills development. "AHLA" 05 - 06 Front office skills development. "AHLA" - Front office up-selling. UFO 07 - 08 "We're about serving you" The performance continuum, understanding guest needs, effective communication. - American heart association CPR & AED" "First aid training" 09 - 10 The fire respond & fighting course. - The Red Crescent association "First aid training"