Customer Service Executive
Emaar Properties
مجموع سنوات الخبرة :8 years, 3 أشهر
Handling customers, making an calls, getting surveys for all Emaar Companies and participants as entertainment, properties, hospitality and malls.
Getting in touch with other departments to share the complains and find out with them a good solution for customers.
Meeting customers and answer their inquiries.
Working for one year for Social Media to get in touch with customers.
Give training for new joiners.
Contact with customers via emails, meetings and one to one talks.
Be in charge and a support for the Team Leader.
Support my colleagues with their work and the other teams.
Achieving extra miles in Customer service and customer care.
dealing with the clients and send mails if they are looking to buy, sell or rent properties.
Answering the calls and follow up with them Sometimes I used to go to the property area to meet clients and making the translation.
- Retaintion Agent - U.A.E
•Making outbound calls to convince the customers to stay with the bank and retain their credit cards and keep their account with the bank and try to give them good offers and deals.
•Preparing liability letters as well for the customers When it needs we make an outbound calls to follow up with some cases.
in handling incoming calls for the welcome desk in a friendly and professional manner and ensuring that each call is handled well.
• Recognizing the level of technical competence of the passengers and disarming any perceived negativity of a telephone support desk and updating or checking details for the passengers regarding booking and ticketing inquiries .
Calling the customers and make an outbound calls to ask them for their payments and dues by negotiating in a professional way to convince the customers and being understanding and friendly.
Making outbound calls to convince the customers to stay with the bank and retain their credit cards and keep their account with the bank and try to give them good offers and deals.
Preparing liability letters as well for the customers .When it needs we make an outbound calls to follow up with some case.
- Customer Service Representative - UAE
•Getting many calls, help the customers in their inquiries, provide them the information they need, solve their problems, handle the call and end the calls by satisfying the customers.
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