Nasiba Misbah

Developed and implemented operational systemsfor both online and face
to-face consultations.
Automated forms and tracking processesto improve monitoring, record
keeping, and reporting efficiency.
Coordinated and hosted webinars, ensuring smooth eventexecution and
participantengagement.
Identified, troubleshot, and resolved system and process issues, continuously
improving dailyoperations and workflowefficiency.

Managed inbound and outbound callsto assistcustomers and maintain
effective communication.
Updated inventory records and uploaded product information across
company platforms.
Created graphic design materialsfor marketing, branding, and business
needs.
Provided administrative and operational supporttothe CEO, assisting with
various business tasks and projects.

Handled customercomplaints and resolved escalated issues professionally.
Investigated and documented lostordamaged parcels, prepared reports,
and coordinated with J&T headquartersfor resolution.
Monitored parcel inventoryand maintained accuratetracking records using
the J&T system.
Provided remote technical support bytroubleshooting customerdevices
overthe phone.

Maintained executive records, confidential files, institutional reports, and
official correspondence.
Coordinated appointments, internal requests, facultycommunications, and
administrative paperwork.
Assisted in report preparation, meeting documentation, and day-to-day
office operational support.

Supervised daily office disbursement records, financial documentation, and
inventory monitoring.
Generated monthly reports, maintained filing systems, and ensured
accuracyofadministrativetransactions.
Assisted management in budgettracking, office supplycoordination, and
records organization.