HR Services Specialist
Sandvik Asia Pvt. Ltd
Total years of experience :23 years, 6 Months
Provide employees and managers with an available first point of contact for questions and guidance on fundamental HR topics and issues.
•Navigate employees and manager to HR Services.
•Partner with HRBP and L&D team to execute business specific HR strategies.
•Ensure that all employee relations issues are properly identified, reported, investigated and resolved.
•Provide advice and counsel to managers and employees to ensure consistent application and integration of policies, procedures and practices at 100% compliance to promote an ethical and compliant work environment.
•Lead key HR processes including Compensation planning and compliance.
•Conduct HR training and support for Functional Processes like Performance Management, Salary Planning, Sandvik Empowerment Surveys, New employee orientation and New manager orientation.
•Escalates concerns beyond scope to HR Business Partner.
•Provide effective solutions to the line managers for their complex individual cases or queries
•Working with the HR Advisors to ensure the HR service delivery to the Business Areas.
•Guiding and coaching HR advisors in complex queries to enable them serve the employees with day to day HR operations better.
•Training of HR advisor for their competence development.
•Work Closely with C& B and Learning teams to discuss and implement the respective processes / training programs in the Business area.
•Assist with the talent management process in order to ensure it is effective.
•Leading the review and renewal of business specific HR policies in coordination with Functional Heads (e.g. CnB)
•Advising and Assisting Business Managers on Annual Salary process and Annual Incentive payout process.
•Assist business with HR special projects or initiatives as needed.
Other Roles Handled as below:
1. Project Lead - Technology Stream (Global HR Transformation project - “Make it Happen”- Creation of HR services) (Dec 2013 - Mar 2014)
2. Manager - HR Service Centre & HR Business partner ITGSS (Jun 2011 - Dec 2013)
3. Leader - HR Service Centre (Acting) - (May 2010 - Jun 2011).
4. Deputy Manager - HR Shared Services (Aug 2009 - Apr 2010).
Enable business to retain high performing employees through EWS Mechanism, Attrition
Reviews, Timely Callout, Exit Analysis Monitor Engagement & regularly review the retention action plan.
•To deliver HR Strategy through business people manager & educate People manager on End to End HR Offerings.
•To Support Work Force Relations on Discipline Cases, R&R activity, Engagement, Gallup & IBM Internal Survey.
•Supporting Business in managing performance in line with HR Policies & practices provided effective support in managing marginal performers.
•To drive Talent Management Programs and retain the Top talent for business.
•Prepared standard format for Engagement activities and Engagement planner. This was to be driven through People Managers to achieve Employer of Choice position.
•Provided retention strategy (Angad) to Business which helped in reducing the attrition by average 3%.
•Carrier Planning Program for different Bands like Trinity, Quarterly People Planning & Enable were driven to do Engage and drive growth engine for internal tenured resources.
• Driven Expertise Assessment & CV Wizard completion for all levels.
• Effective understanding of business and partnering with client on the business needs.
• Effectively managed the redeployment of employees in process, where we had ramp down.
• Prepared IBM Branding exercise for employees working out of Client location to connect them with IBM Brand.
• Handling Quarterly Skips, One O One, Town hall, Open House Session for business.
• Streamlined the internal IJP Process by releasing IJP only Once a week for all position across enterprise which saved on the rework & time on different Imps.
• Prepared Objective scoring sheet for Top Talent selection process which helped in right selection process.
• Trainer for New Manager Orientation for new promoted People Managers.
• Conducted session on behavior and IBM culture to reduce the discipline cases.
Other roles handled
Lead - HR Services Support Team ( Apr 2007 - Mar 2009)
Executive/Sr. Executive - HR MIS (Oct 2005 - Mar 2007)
• Initial contact for all data & production related issues.
• Managing three teams that supply data like earnings, Shares of US securities, Equity Dividends and Mutual fund dividends to the client.
• Monitor daily workflow and reassign when necessary to meet production deadlines.
• Ensuring that the data supplied is accurate and on time.
• Coaching and feedback of Team leaders.
• Recruitment and training plans.
• Monitoring staff performance.
• Manpower Planning
• Vendor Relations
• Sourcing Talent & Scheduling
• Post Recruitment, Induction & beyond
• MIS & Reporting
Process Training
•Implementing training plans and procedures for 3 teams of BA.
•Reduce learning curves.
•Prepare roadmaps for training.
•Reduce errors by systematic approach for updates in the team.
•Measure training effectiveness.
•Regular review of knowledge levels.
•Monitor training nominations.
•Conducting Training need analysis.
•Coaching, feedback and appraisals of Process Trainers.
•Reporting training dashboards.
Team Leader - Quality
• Quality check of the reports prepared by staff.
• Preparing error analysis.
• Route cause analysis.
• Coaching & feedback of staff with maximum errors.
• Driving FMEA tool for the team.
• Calculating ‘opportunities for defects’ in the product.
• Reporting Quality dashboards to operations.
• Streamline and improvement of quality related documents.
• Ensuring that the quality standard as per SLA is met.
Customer Service Executive
• Team of 15 associates to manage.
• Quality check of the data processed by staff.
• Resource planning.
• Staff queries.
• Customer Queries and Issues.
• Ensuring that SLA is met.
• Arranging training for the staff.
• Productivity and accuracy calculation for staff for their appraisals.
• Monitoring staff performance.
• Coaching and feedback of staff.
• Reporting monthly figures to Team Leader.
Customer Service Associate
• Processing Data & preparing reports for British Airways customers.
• Setup of new reports.
• Handling Adhoc requests from customers.
• Solving customer queries.
• Automation of complicated processes.
• Updating records.
• Training new team members on system and other reports.
Post Graduate Management Qualification in Human Resources