Equipment Operator
dnata The Emirates Group
Total years of experience :13 years, 5 Months
Worked as Equipment Operator in dnata Emirates Group in Airside Ground Operations.
Security System Operator at Manzil Downtown Dubai (Emaar Hospitality Group)
Effectively manage large amount of incoming calls.
Monitor closed circuit Television, Fire life safety system.
Handling Lost & Found inquiries.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits
& follow up to ensure resolution.
Keep records & raise incident /accident report.
Communicating with customers related to Import & export documentation B/L issuance, Port Call reports, Container tracking, Vessel schedule - Container CRO, Vessel Certificate.
Solving Customer Queries via Email and telephone.
Timely update system with 99% accuracy.
Business Correspondence with Head Office and worldwide office of CSAVNORASIA.
Update in accurate manner export & import booking, documentation, cargo manifest, shipping orders in
Database system BDS of CSAV Group.
Coordinate with Clients & organization and act as a good will ambassador.
Prepare & submit Customer survey reports to Management..
Sales target & handle business development & monitored competitor’s activities.
Breaking Down and reporting on import & export statics for line equipment at upcountry.
Coordinate with empty Container depots.
Communicate & prepare necessary office correspondence.