Operations Manager
Move Express and Logistics
Total years of experience :15 years, 9 Months
➢ Route management of Riders.
➢ Fleet management.
➢ Manage receiving of stuff via aircraft & vehicle/Truck.
➢ Keep follow up of flight with network operations for smooth processing.
➢ Manage arrival of stuff and their sorting according to the routes.
➢ Manage separate sorting of light, heavy, hand carry and COD material.
➢ Deploy riders according to the need and in contingency movement.
➢ Manage timely departure of riders according to the SOP.
➢ Keeping follow up with on route riders for rush deliveries.
➢ Keep record of submitted COD amount.
➢ Reconciliation of all on route shipments.
➢ Balancing of received and on routed shipments.
➢ Manage pickups of all shipments.
➢ Laid down the foundation of company from the scratch.
➢ Hiring of in-house staff.
➢ Hiring and training of riders.
➢ Line haul management.
➢ Vender management.
➢ Procurement.
➢ Hiring of vehicles and fleet management.
➢ Managing 3PL.
➢ Managing cargo movement.
➢ Leading or supervising a team of Debriefing & Pending region wide.
➢ Managing the reporting of south region couriers, regarding debriefing.
➢ Keeping follow up with riders regarding delivery of shipments.
➢ Restrict all riders for completion of their route within stipulated time.
➢ Cash collection from COD riders upon successful delivery.
➢ Strict compliance of SOP.
➢ Keeping record of correspondence with customer.
➢ Managing a team according to the required condition.
➢ Leading a team handling query concerning to corporate, account & retail customers.
➢ Managing COD outbound and inbound customer’s queries.
➢ Investigating and solving customers problems, which may be complex or long-standing problems
that have been passed on by Debriefing officer.
➢ Coordination with sales team for their client’s shipment follow-up.
➢ Coordination with network regarding shipment complains and queries.
➢ Managing the inventory, staff attendance and all admin
➢ Leading or supervising a team of Debriefing & Pending staff.
➢ Leading a team handling all undelivered shipments throughout network.
➢ Managing the reporting of all East area couriers, regarding debriefing.
➢ Leading the COD monitoring desk at area.
➢ Keeping record of correspondence with customer in Customer-Pro.
➢ Managing debriefing of COD couriers.
➢ Managing a team according to the required condition.
➢ Leading a team handling query concerning to corporate, account & retail customers.
➢ Communicating courteously with customers by telephone and email.
➢ Investigating and solving customers problems, which may be complex or long-standing problems
that have been passed on by Debriefing officer.
➢ Handling of return overland shipments.
➢ Keeping accurate record of correspondence with customers.
➢ Coordination with sales team for their client’s shipment follow-up.
➢ Coordination with network regarding shipment complains and queries.
➢ Sorting of material according to area.
➢ Manages the lost & found shipments.
➢ Managing the inventory, staff attendance and all administrative and other issues concerning the
department.
➢ Manages the hospital’s lobby area.
➢ Ensures the completion of paperwork.
➢ Cash dealing, admission of patient, audit of cash.
➢ Billing.
➢ Data entry and Internet research tasks.
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