IT Administrator
Al-Danube Al-Saudi Trading Company Limited
Total years of experience :5 years, 2 Months
CAREER EXPERIENCES
System Support Engineer - Currently working
Internal Laptop Support Specialist
Presently working in Danube buildmart as network support
Hands on experience of HP Desktop and Laptops issues with hardware and OS related problems
Diagnosing and troubleshooting Laptop and desktop issues.
E-zone one year experience laptop sales & service 2006 -07
HP one year experience as technical support 2007 -09
Digital technology working as technical support 2009 to 2011
Danube buildmart system support engineer
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
Deploy and configuring PCs, Workstations and Laptops.
Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
Operating System Installation of Windows XP/VISTA and Windows 7
Installation and Raid configuration of Windows server 2003 and 2008.
Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics tool.
Explains the exact cause of problem and provided solutions to it.
Responsible for responding to customer calls on hardware issues
DUTIES & RESPONSIBILITIES
1.Implementing and configuring the corporate LAN environment.
2.Hardware and Microsoft support for the Client machines.
3.Installation and configuration of network Printers.
4.Outlook configurations and support
5.Trouble shooting and repairing of Desktops and Laptops.
6.Installation of windows 2003, Configuring DNS, DHCP and Active directory.
7.Outlook configurations and support.
8.Perform Project management of IT initiatives.
9.Ensure timely and accurate delivery of technology products and services.
10.Manage multiple areas of technology and multiple departments.
11.Oversee hiring, staffing, training, disciplining and performance appraisals.
12.Preparation and management of operating and capital budgets.
13.Oversee new system facilitation, current system enhancements
14.Manage internal/external application upgrades.
15.Define and improve all system and network operations processes.
16.Negotiate contracts with manufacturers for all software, hardware and consulting services.
17.Create strategic goals and convert to easily implemented plans.
18.Manage external vendors’ relationships and services.
ACADEMIC QUALIFICATION:
10th STANDARD G.P.U.C SCHOOL 2000-01
2nd PUC - JUNIOR COLLEGE THIRTHAHALLI KUVEMPU UNIVERSITY 2005
PROFESSIONAL CERTIFICATIONS:
**MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR (ROMAN TECHNOLOGY BANGALORE)
**CISCO CERTIFIED NETWORK ASSOCIATE
KEY SKILLS:
• With experienced in Windows XP / VISTA / Windows 7.
• With experienced in MS Office Packaged and Mail Clients.
• Good Idea about Active directory, DNS and DHCP.
• Good communication skills.
• Well experienced in corporate desktop support environment.
TECHNICAL SKILLS:
#E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express)
#Windows 7, Vista and XP professional Client Operating Systems.
#Proficient with Microsoft Office Packages.
#Knowledge over LAN technologies like VLANS, VTP, Inter VLAN Routing, VLAN Trucking (IEEE 802.1Q and ISL).
#Knowledge on Gateway Redundancy protocols like HSRP, VRRP & GLBP
#Enhanced Security Features like DHCP snooping, Port Security
#Sound knowledge on IP addressing schemes
#Very good knowledge of OSI Layers
❖ Network Engineer in digital technology from August 2010 to December 2012 February
Certified and Passed the given examination with certificates
❖ Diploma in Electronics& 2003 79 .5% (With Distinction) First Class Communication Engineering