SENIOR MANAGER
THE NIELSEN COMPANY
مجموع سنوات الخبرة :15 years, 2 أشهر
Oversaw one of the largest infrastructure outsourcing global contracts.
•Adeptly managed $550M infrastructure CapEx and OpEx budget; reliably handled financial projections and planning initiatives.
•Successfully created synergies and consolidated infrastructure services to maximize efficiencies and increase productivity.
•Installed financial controls to manage technology costs transparently.
•Completed cost analysis on acquisitions/divestitures to pinpoint and integrate beneficial infrastructure services.
•Designed straightforward controls to measure operational success criteria for all technology towers.
•Cultivatedexcellent partnerships between multiple suppliers to achieve desired operational and financial goals.
•Diligently monitored for software compliance issues.
ITSM (ITIL)
Led business transformations in multiple IT areas.
•Supervised cross-functional operations, including vendors and IT partners, using top ITIL practices.
•Lead facilitator on numerous multi-unit projects with business and implementation partners.
•Conducted all service reviews with account management team to measure, analyze, and plan for improved performance.
•Implemented best practices and processes to enhance knowledge base for help desk associates and service providers; saw continual improvement in these areas.
•Achieved drastic cost savings by outsourcing support services from selection phase to operations management.
•Oversaw smooth transition of critical internal services to outsourcing vendors, includingsupport desk, asset management, change control, data correlation, and reporting.
•Established key performance indicators (KPIs) to drive continuous improvement.
•Negotiated and finalized service level agreements (SLAs).
•Consistently enhanced customer touch points to guarantee great customer
/DIRECTOR (CRM, ENVIRONMENT, AND INFRASTRUCTURE)
Managed $25M budget and a team of 27 employees.
•Reduced 200% of outsourcing and consulting costs by creating new team.
•Directed large data center move and consolidation to enhance productivity; consolidated service and applications; streamlined IT processes.
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•Supported numerous large LAN, WAN, and telecommunication implementations; developed best practices and change control procedures to improve functionality.
•Ran a large team that implemented
ITconsultant working with major institutions to analyze systems and recommend upgrades; finished multiple projects, including Siebel 2000 upgrade at top financial institution and SAP R/3 development at leading energy company.
INFORMATION