Naski Ahamed

Managed and maintained customer records, documentation,
and verication processes in compliance with company policies
and operational procedures.
Maintained accurate documentation of customer interactions,
complaint investigations, and technical resolutions using CRM,
CPOS, TechCRM, Lime, and ticketing systems.
Coordinated with cross-functional departments and second
level support teams to ensure timely resolution of operational
and customer-related issues.
Prepared monthly operational, sales, and performance reports
to support management decision-making and KPI monitoring.
Monitored service levels (SLAs) and ensured timely processing
and resolution of customer requests and complaints.
Performed document verication, data entry, and record
maintenance while ensuring accuracy, completeness, and
condentiality.
Managed cashiering activities, including daily cash collections,
reconciliation, balancing, and preparation of nancial records.
Assisted in inventory management, stock verication,
procurement coordination, and administrative support for daily
operations.
Investigated customer issues, performed root cause analysis,
and maintained supporting documentation for corrective
actions and process improvements.
Monitored recurring operational issues, escalated critical
cases, and contributed to continuous process improvement
initiatives.
Processed customer account updates, service modications,
and operational transactions while ensuring compliance with
company procedures.
Successfully handled a high volume of customer requests and
complaints while consistently meeting SLA targets and
maintaining accurate records.

Experience working with dened operating protocols, systems
process, and service level agreements (SLA).
Continuous observation of systems (CRM/TechCRM) and
performing product modications.
Investigated customer billing and transaction-related
complaints.
Using empowerment to arrange necessary bill waivers for
customers.
Performed customer identity verication using CRM and
internal systems.
Processed service adjustments and account corrections
according to company policies.
Coordinated with cross-functional teams for issue resolution
and approval workows.
Achieved customer satisfaction targets consistently.
Managed over 50+ customer cases daily.
Analyzed customer complaint trends and prepared
management reports identifying recurring issues, root causes,
and corrective actions to improve service quality.
Investigated and resolved customer complaints through CRM,
Jira, Indesk, and ticket management platforms.
Maintained end-to-end ownership of customer incidents until
successful resolution.
Coordinated with technical, operations, nance, and customer
service teams to resolve customer issues and ensure service
continuity.
Escalated complex cases to second-level technical teams while
ensuring customer communication and follow-up.
Handling customer complaints which are technical and non
technical (Fixed broadband, Mobile, Dialog TV and Illegal
connections)
Maintains high standards of customer satisfaction (CSAT) by
responding to support inquiries from customers via all
available channels.
Eciently converts clients requirements or issues into internal
support plans of action or solutions.

Managing patient registration, appointments, and front-oce
administrative activities.
Maintaining accurate patient, laboratory, and administrative
records while ensuring condentiality.
Preparing, organizing, and controlling laboratory
documentation and reports.
Managing data entry, report preparation, ling, and document
archiving.
Assisting with inventory records, oce supplies, and
administrative logistics.
Supporting daily laboratory operations through eective
administrative coordination.