Senior Enterprise Relationship Manager
Bayt.com
مجموع سنوات الخبرة :16 years, 6 أشهر
Achievements:
• Achieved significant market share growth and exceeded target sales metrics.
Responsibilities:
• Worked at all times in a manner that reinforces Bayt.com as an admired and respected market-leading company
• Initiated and developed a strong relationship with Governmental, Public Authorities, leading universities and media companies to generate key partnerships and projects.
• Expanded revenue size of assigned enterprise customer companies
• Determined customers' recruitment needs and talent management needs, and prepared proposals to sell services that address these needs.
• Engaged accounts in a solution-selling approach to sell the full spectrum of Bayt.com’s products and services such as: recruitment, value-added services, information management.
• Managed the training, usage and follow-up queries with clients through supervision of the assigned Product Specialist
• Led the weekly training sessions to improve both efficiency and effectiveness of the team.
Achievements:
- Recognized by Management as the Company Superstar for achieving exceptionally high sales figures as well as training new hires, with minimal interference from Management
- Met the sales target for all months and exceeded it significantly several times
Responsibilities:
- Followed up with Companies/Clients, supported their needs and sold them the right products & services
- Initiated and developed a strong relationship with over than 350 customers and assigned verified leads
- Effectively managed business in assigned database through a transactional and solution oriented selling approach
- Gave online demonstrations to clients, handled their objections and closed deals
- Effectively qualified through needs analysis; using value based selling
- Explained products, services, prices and answered customers' queries
- Accurately used CRM for sales processing; kept comprehensive, accurate notes in CRM
Achievements:
- Promoted to Senior Sales Executive after 5 months of joining, which was an unprecedented achievement
- Exceeded the monthly sales target in 4 of 5 months
- Acquired clients that have long been approached by our sales team without being able to sell them
Responsibilities:
- Performing market research and company analysis to identify potential clients and assess their needs
- Initiated primarily telephonic outbound calls to prospective lead database
- Giving demonstrations and presentations to potential customers
- Handling objections and convincing key accounts to use the company's products and services
- Recorded names, addresses, purchases, and reactions of prospects contacted into CRM
- Accurately track of sales process, communications notes, opportunities and agreements in the CRM system.
- Acquired companies that had no revenue history and sold the best products & services according to their needs
Achievements:
- Learned the different credit and loan operations in an exceptional short time interval
- Assisted in the setting and implementation of a new filing and administrative system at the branch
Responsibilities:
- Managed the operations of personal loans, car loans, housing loans, and credit card loans.
- Handled the operations of accounts openings.
- Performed inter-branches' operations.
- Performed the outgoing and incoming transfers' operations.
Achievements:
- Promoted to Customer Service Officer after 3 months of joining, which was an unprecedented achievement as no promotions are usually granted during the first year of employment
- Performed high number of daily banking operations, in range with coworkers that had a much longer experience in the Teller's department
- Exceeded the sales target for banking products
Responsibilities:
- Received and count cash at beginning of shift. Balance cash, currency, and cheques at the end of the shift.
- Checked accuracy of deposit slips when accepting cash and cheques for deposit.
- Processed cash deposits and withdrawals.
- Exchanged foreign currencies.
- Answered inquiries regarding checking and savings accounts and other bank related products.
- Prepared personal money orders, issued travelers and bankers checks.
- Promoted bank products and services to customers.
- Verified and received mortgage payments, loan payments, and utility bill payments.
- Recorded all transactions accurately in compliance with bank procedures.
- Validated and cashed customer’s checks.
- Resolved issues and problems with customer's accounts.
- Ordered bank cards and checks for customers.
- Managed Credit Card payments and bills settlements.
Achievements:
- Recognized by the management as the most reliable team member
- Proposed a new pricing strategy that was approved and implemented by the management
- Suggested a new product display system and led its implementation
- Assigned gradually managerial tasks related to the supervision of the work of various department
Responsibilities:
- Providing advice and help for clients to choose the items that match their needs.
- Taking care of customers' complaints and supervising the maintenance department.
- Placing purchase orders from suppliers and monitoring inventory's stock.
- Assisted in taking care of several administrative tasks (preparing the delivery schedule, following up the doubtful accounts...).
Achievements:
- Recognized by coworkers and branch management as a fast learner and highly motivated intern
- Referred by the branch management to the HR department for an employment opportunity after graduation
Responsibilities:
- Got introduced to the banking operations in the following departments: teller, customer service, LCs and LGs.
- Graduated with distinction. - Listed as a member of the Dean’s List for all semesters. - Received a 50 % scholarship in Fall 2006 and Fall 2007. - Received a 25 % scholarship in Spring 2007, Spring 2008, Fall 2008 and Spring 2009. - Elected in the Top 50 Alumni List for the year of 2012.
- Received the diploma of distinction upon graduation. - Ranked first in class for the last two secondary years.