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Nasreen Mohd Kasim Shaikh, Cabin Crew

Nasreen Mohd Kasim Shaikh

Cabin Crew·Jazeera Airways

Kuwait

High school or equivalent, Commerce

Work experience

Total years of experience: 9 years, 7 months

Cabin Crew

November 2021 - Present

Jazeera Airways

Al Kuwait, Kuwait

November 2021 - Present

Company industry:
Airlines
Job role:
Hospitality and Tourism

Administrative Secretary

June 2021 - October 2021

Tuta Sushi

As Salimiyah, Kuwait

I found this job using Bayt.com

June 2021 - October 2021

Company industry:
Catering, Food Service, & Restaurant
Job role:
Secretarial

Customer Service Agent

September 2020 - June 2021

alwazzan International

Al Kuwait, Kuwait

I found this job using Bayt.com

September 2020 - June 2021

1. Experience with CRM, dealing with customer complaints and inquiry.
2. Tracking the orders, opening and closing of orders.
3. Documentation.
4. Keeping track of complaints and cancellations on excel.
5. Follow up with the store and drivers.
6. Reconciliation of the orders on a daily basis.
7. Conducting surveys and taking customer feedback and reviews.
8. Training and supervising new staff.
9. Enthusiastically performed tasks that were outside of my job description.
10. Addressed customer inquiries via email and in-person, ensuring quick and quality responses.
11. Handled all incoming and outgoing mail.
12. Created delivery reports and corrected any errors.
13. Handling online restaurants portals for delivery.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Marketing And Sales Coordinator

January 2020 - March 2020

Al jawhara printing press company

Al Kuwait, Kuwait

January 2020 - March 2020

Coordinate sales team by managing schedules, filing important documents and communicating relevant information
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Handle the processing of all orders with accuracy and timeliness
Inform clients of unforeseen delays or problems
Monitor the team’s progress, identify shortcomings and propose improvements
Ensure adherence to laws and policies
Make cold calls to companies
Company industry:
Printing
Job role:
Sales

Admin Secretary Receptionist

December 2018 - July 2019

Nafas wellness center

Hawali, Kuwait

December 2018 - July 2019

Answering incoming calls; taking messages and re-directing calls as required

Dealing with email enquiries

Filing and documentation

Diary management and arranging appointments, booking meeting rooms and conference facilities
Data entry (sales figures, property listings etc.)
General office management such as ordering stationary, food and cleaning equipments
Arranging both internal and external events
Acting as a receptionist and meeting and greeting clients and directing them appropriately
Possibly maintaining the company social media accounts
Providing administration support to Sales Reps, Property Managers and Senior Management
Supervise cleaners to ensure and maintain hygiene
Reconciliation on a daily basis
Training and supervising junior staff.
Company industry:
Personal Care Centers
Job role:
Administration

Customer Service Agent

January 2016 - November 2018

Alwazzan

Al Kuwait, Kuwait

January 2016 - November 2018

1. punching orders into the CRM
2. dealing with customer complaints
3. tracking the orders
4. closing of the orders
5. sending mails
6. documentation
7. keeping the complaint and cancellation sheet updated
8. follow up with the kitchen and drivers
9. reconciliation of the orders on a daily basis
10. conducting surveys and taking customer feedback and reviews
11. training and supervising junior staff
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

National indian open schooling

October 2019

October 2019

High school or equivalent, Commerce

Kuwait

GPA (percentage): 66%

GPA (percentage): 66%

Skills

Client Experience
Expert
Client Experience
Expert
Administrative
Expert
Administrative
Expert
Document Control
Expert
Document Control
Expert
Customer Service
Expert
Customer Service
Expert
Languages
Expert
Languages
Expert
ANALYSIS
Beginner
ANALYSIS
Beginner
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATABASE ADMINISTRATION
Beginner
DATABASE ADMINISTRATION
Beginner
DRAFTING
Beginner
DRAFTING
Beginner
EMAIL
Intermediate
EMAIL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
Teamwork
Expert
Teamwork
Expert
Communication
Expert
Communication
Expert
documentation
Expert
documentation
Expert
coordination
Expert
coordination
Expert
leadership quality
Intermediate
leadership quality
Intermediate
reconciliation
Intermediate
reconciliation
Intermediate
handles pressure
Expert
handles pressure
Expert
multitasking
Expert
multitasking
Expert
negotiation skills
Intermediate
negotiation skills
Intermediate
Problem solving
Expert
Problem solving
Expert
Assertiveness
Expert
Assertiveness
Expert
Flexibility
Expert
Flexibility
Expert
Critical thinking
Expert
Critical thinking
Expert
Client Experience
Expert
Client Experience
Expert
Administrative
Expert
Administrative
Expert
Document Control
Expert
Document Control
Expert
Customer Service
Expert
Customer Service
Expert
Languages
Expert
Languages
Expert

Social profiles

Facebook
Facebook
facebook.com/nasukasim99

Languages

Hindi
Native Speaker
English
Native Speaker
Tamil
Intermediate
Arabic
Intermediate
Urdu
Intermediate

Training and Certifications

Certifications
Diploma in cabin crew
Jul 2020
Show credentials

Hobbies

  • dancing and drawing
    I won a medal and received a certificate for dancing