TEAM LEADER
Confidential
Total years of experience :8 years, 4 Months
Tracked and communicated project progress and issues and presented
resolutions to stakeholders.
• Provided expertise to users and answered requests for support or training
on systems and software
• Wrote technical and procedural documentation.
Provided 24 hour, on-call emergency support for special systems
(SATCOM, UHF, VUHF, GSM)
• Maintained over 400 servers for MOD (DB Servers Servers, Storage
Servers)
• Retrieved data by SQL query for statistical analysis and summarization
• Escalate problems and issues to a higher level of support as needed, to
include services that exceed
• Installation, maintenance and upgrade of Global Command and Control
Systems comprised of HP, DELL and Windows hardware and software.