Payments Hub Center Manger
Housing Bank for Trade & Finance
Total des années d'expérience :31 years, 11 Mois
FVP-Trade and Financial Operations Department Manager (Banking Operations Management)
Setting up plans and programs aimed at organizing, monitoring & running of operations unit in accordance with the approved policies and procedures, the instructions of the Central Bank of Jordan and related labor laws and regulations.
Acting as main point of contact with related parties to ensure product compliance with market and regulatory requirements.
Participate, provide input and review related P&Ps and training related materials or aspects ensuring addressing laws, regulations, risk mitigating controls, system functionality and product characteristics also ensuring that all P&Ps and related forms reviewed, updated, approved by stakeholders & published for use.
Acting as point of contact between teams within the bank in relation to Trade & Financial services.
Defining designated function needs, projects scope (E2E) including analysis, development of detailed requirements, Lead solution design & identify budget / cost for Operations related projects / requests in coordination with direct managers according to respective unit requirements.
Manage channels, upgrades, systems & infrastructure requirements; ensure strong testing, implementation & operational processes are being put in place.
Ensure smooth operation of current and new related product offerings addressing any raised issues for final resolution.
Ensure setting a proper KPI, SLA, RCSA with proper management & resolution of product related fraud / incident alerts & cases taking the necessary action to protect the bank and customers.
Take lead in setting requirements, assessment and selection of outsourcing vendors for related products were applicable.
Manage team efficiently, providing motivation, development of staff to build a strong team with a pleasant competitive environment with special attention to TAT, excellance of service & Cost efficiency.
• Heading the TF team within global operations responsible for the governance of all trade service units across Arab Bank PLC., Providing special approvals related to trade finance, Policies & Procedures for trade, facilitating deals and introduction and monitoring of SLAs related to trade units, running current projects related to trade and participating in the achievement of strategic goals set by top management.
Introduction of new enhancements and products related to trade to meet the customers and stakeholders expectations, with a keen eye on operations lead indicators (OLIs) such as Paper less, FTE's, TAT, Controls, Cost reduction & Enhancing customer experience.
Governance of all trade finance units across Arab Bank Plc
Arab Bank Plc. CTFS - Amman - Jordan
Manager - Trade Finance Relief Team Head 9/2012 to 7/2015
(LCs, Guarantees & Collections departments) reporting directly to the Head of trade finance dept.
Manager 2/2006 - 8/2012
Responsible for daily distribution of work and signing the transactions (A) category, correspondences with banks, customers and beneficiaries, line of business, legal and other bank departments, work experience distributed as follows:
Import Letters Of Credit 2/2006 - 10/2007
Managed a team of 16 employees & team leaders which forms Arab Bank Import Letters of Credit
Export Letters of credit 10/2007-9/2009
Managed a team of 7 employees & team leaders which forms Arab Bank Export Letters of Credit department.
Letters of Guarantee 10/2009-3/2012
Managed a team of 14 employees & team leaders which effectively controls all Arab Bank letters of guarantees (Inward & Outward L/Gs).
Bills for Collection department 4/2012-8/2012
Managed a team of 8 employees & team leaders which carries all Arab Bank bills for collection transactions (Inward & Outward B/Cs
Team Leader - Section Head 11/2003 1/2006
Centralized Trade Finance Services, Guarantees Dept. & Import LCs Dept.. Responsible for the day to day business and signing transactions (A) category, work experience distributed as follows:
Letters of guarantee 11/2003-8/2004
Letters of Credit 9/2004-6/2005
Export Letters of Credit 6/2005-1/2006
Had participated in the centralization of trade finance services at Arab Bank including the implementation of the new systems used (Eximbills, Customer Access System (Trade Services Through Internet), Ultimos and other systems).
Arab Bank Plc, JabAl El Weibdeh Branch 1/1993-10/2003
Worked in different departments within the branch including:
Accountancy dept., Deposits dept., Cashier (Teller), Customer’s Relations., Foreign Exchange dept., Loans & Promissory notes dept., Transfers dept., Commercial Services dept. (Letters of Credit, Collections and Letters of Guarantee).
As a sales personal for the various services offered by the Corp. and as a Translator for documents.