Nasser Alobaid

- PPA E-Transformation Committee member.
- PPA E-Transformation Strategy Project Manager.
- IT Strategy Project Manager.
- Enterprise Architecture Project Manager.

Project Manager for Call Center Project, which has the following domain:
• Develop and operate a new Call Center from scratch.
• Develop Customer Relationship Management CRM System.
• Re-engineering Interactive Voice Response IVR System.
Role includes and not limited to the following:
- Successfully complete project management from initiation till closure within budget and time.
- Project phases and SDLC: planning, RFP, evaluate proposals, scope defining and requirements gathering, systems analysis, design, development, quality assurance and deployment.
- Project budget and finance control, human resources recruitment.
- Report to IT manager (Sponsor) for project achievements, milestones and status reports.
- Mediator among project stakeholders including team members, business departments, IT staff and vendor.
- Take control over project operation, system administration, change management, incident management and support.

Worked during the establishment of the bank as Systems Specialist and played the role of assistance project manager for the following projects and system:
• Enterprise Content Management ECM project that includes Documentum and Captiva systems.
• STELINK and SWIFT payment systems:

Trainee with job title Application Developer. Developed Inventory System and integrate it with IOB core system.