Technical Support Specialist
Baker Hughes - Saudi Arabia
Total years of experience :4 years, 1 Months
Identifying, resolving technical incidents and problems proactive to ensure a prompt solution.
Providing Real-Time monitoring of drilling activities in order to complete operations in a safe and efficient manner.
Assisting in incident investigation and troubleshooting and diagnosing Real-Time systems issues.
University Intern As Industrial Computer Engineer, Saudi Aramco, Alahas, Uthmaniyah Gas Plant
Trained how to Maintain, troubleshoot, backup, domain admin, upgrade and secure industrial control systems at the company. Also, how to secure and protect the network.
University Intern as Help-desk Support
Receive a trouble ticket in Remedy System and contact the end-user to resolve the issue either remotely or assigned the ticket to specific departments such as a Software or Network sections.
Courses: Network technologies CCNA, Advanced Network Administration, Network Cloud Management, Mail Server Management Network, Network and Information Security, Virtualization Systems, Communication Skills, Project Management.
Courses: System Administration, Computer and Network Security, Internet Service Management, Disaster Recovery, PC Configuration and Troubleshooting, Data Communication and Networks, End-User Support.