Manager
Servcorp
مجموع سنوات الخبرة :9 years, 4 أشهر
- Implemented a new sales and customer relation strategy to ensure target achievement.
- Ranked as one of the top sellers in the region by exceeding monthly potential targets for 15-20%.
- Developed and implemented a new pricing policy by “shopping” competitors and creating a comparison analysis to ensure the right position in the market.
- Improved quality of services by supporting the team with trainings and supervision to help reach the team’s objectives.
- Ensured a proper cash flow and minimized customers outstanding by liaising with accounts on payments
- Lowered the cost of operation for more than 20% by negotiation with suppliers.
- Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships.
- Built and maintain pleasant and long-term relationships with customers by utilizing active listening, effective communication and dynamic interpersonal skills.
- Took part in recruiting and hiring processes by reviewing resumes, scheduling interviews, and participating in behavioral and informational interviews
- Developed and planned programs, within budget, by evaluating current competition, developing new markets, using past trends and current future promotions.
- Provided training and presentations.
- Acted as the primary contact with clients to assess business needs and coordinated with internal departments to ensure delivery facilitated according to specifications.
- Represented the company in various professional organizations and activities including conferences and meetings; communicated information from these activities to appropriate individuals within the company.
- Created effective meeting agendas in order to capture appropriate client information, needs, and concerns.
- Employed market research to successfully generate new leads by conducting calling and email prospecting
- Developed and sustained relationships with existing customer base, building rapport as a personable and trusted representative
- Prepared and customized quotes and answered inquiries regarding products and services
- Enthusiastically participated in sales training events and conferences to continuously develop skills and gain knowledge