VIP Brands Manager
Majid Al Futtaim
Total years of experience :15 years, 9 Months
Managing flagship location at Mall of the Emirates and liaising as Opening Support Manager for brands new VIP concepts across GCC.
Duties:
• Manage day to day operation with special focus on VIP guests including MAF Family. • Pre - Opening planning and execution in UAE, Kuwait, Bahrain, Qatar and KSA.
• Hiring and training of staff in high end service level.
• Overlook and audit H&S of all VIP concepts.
• Definition of internal processes, developed/ implement SOP’s and training manuals. • Develop guest journey, maximize engagement and increase loyalty.
• Follow NPS Medallia feedbacks closely and create action plans.
• Work closely with IT as operating system expert.
• In charge of Kempinski Hotel VIP outlet.
Managing a high volume restaurants & improving all controllable costs thereby maximizing financial performance. Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service.
Duties:
• Pre - Opening planning. Coordination of contractors and suppliers to ensure successful opening.
• Purchasing stock, supplies and negotiating best prices with trade suppliers.
• Responsible for recruiting, training & developing restaurant staff.
• Liaising with the Head Chef to develop menus. Maintained food and beverage costs under budget. • Preserve excellent levels of internal and external customer service.
• Ensuring Health & Safety standards are maintained.
• Organizing rosters for staff and supervise daily planning and operations.
• Create a motivating "team spirit" environment to increase staff productivity.
• Overseeing client bookings & reservations.
• Identify customers’ needs and respond proactively. Deal with/ resolve customer complaints.
Food and Beverage, Princess Cruises LTD
Manager on Duty, Eddie Mc Stiff's Restaurant, Moab, Utah, USA, March 2010 - February 2013
Sales Team Leader, Deer Valley Resort, Park City, Utah, USA, December 2007 - April 2008
Lead Front Desk Clerk, Sun Valley Resort, Sun Valley, Idaho, USA, December 2006 - March 2007
Hotel Management