Natasha DeZilva

Executive at Flemingo International Ltd

• United Arab Emirates
• My current job since July 2014

at SAP

• United Arab Emirates
• September 2010 to October 2010

 Handling all International & Local GRN (Goods Received Notes)
 Extracting sales reports from

Sales Coordinator at Al Maya Trading Co. LLC

• United Arab Emirates
• July 2008 to September 2010

 Extracting Sales Report from JD Edward’s (Salesman’s Target vs. Achievements of a Month,
Quarter, Annual)
 Invoicing
 Inventory of Available stocks
 Follow- ups on customer’s payments.
 Ensure delivery of item to be on time.

Telephone Operator at Al Maya Trading Co. LLC

• United Arab Emirates
• June 2007 to July 2008

 Connecting International Calls
 Handling customer service.

Telephone Operator at Sheraton Creek Hotel & Towers

• United Arab Emirates
• March 2004 to March 2007

 Connecting International Calls
 Handling Faxes and Fire alarm system
 Handling airline wakeup call e.g. (Atlas air, Global supply, Air France & U.P.S. crews)
 Handling the business center.
 Have worked with FIDELO & OPERA systems.
 Managing & Taking care of the Telephone Department in the absence of the Telephone
Department Manager.

Receptionist at Pan Asia Bank Co. L.T.D

• Sri Lanka
• February 2001 to March 2004

 Opening New Accounts for Customers, Helping Them in Filling Forms.
 Calling customers regarding new promotions, investments and facilities.
 Helping sales department in outdoor activities.

Telephone Operator at Eagle Insurance Company

• Sri Lanka
• November 1999 to January 2001

 Handling customer service in insurance related issues.
 Helping customers in selecting the correct insurance policies

Telephone Operator at Eureka Online PVT. L.T.D

• Sri Lanka
• October 1998 to November 1999

 Connecting calls to employees regarding customer internet technical complaints
 Handling customer service.
 Coordinating with the staff to give better customer service to the customers.
 Attending customer service improving skills classes held by the company.
TRAININGS
1Successfully Completed training at the Towers Reception (Executive Floors)
 Check in and check out procedure
 Preparation for all the arrivals of the day
 Preparing welcome letters for all the arriving guests
 Reconfirmation of airline tickets for in house Towers Guests
 Booking tours, safari and cruises for guests
 Providing information about Dubai
Successfully Completed training at the Room Reservations Department