Digital Sales Manager
ITP Publishing
Total des années d'expérience :18 years, 7 Mois
Managing, selling and promoting the advertising space and email blasts within the ITP Consumer Digital division, which includes ahlanlive.com and masala.com; two of the largest websites in the UAE.
Account management for a variety of clients from numerous industries in the UAE; fashion, hotel, beauty, education and health and fitness.
Building and maintaining profitable and professional relationships with media agencies, media contacts and direct clients in the area.
New business development through market research and then pitching and presenting the ITP Consumer Digital products, then devising suitable proposals dependent on client requirements.
Working together with editorial teams and media contacts to provide coverage for clients.
Regularly monitoring sales activity of ITP publications (online and offline) through the use of ITP’s self-designed CRM database.
-Maintaining, managing and prioritising a calendar of events.
-Coordinating a variety of events whilst adhering to budget and deadlines.
-Building and sustaining relationships with a range of event service providers i.e. Caterers, Security firms and Graphic Designers.
-Preparing and distributing promotional material and invitations.
-Retrieving and organising RSVPs.
-Organising travel arrangements and accommodation.
-Preparing an event schedule and setup for attendees i.e. table plans, guest lists.
-Developing a professional relationship with all clientele whilst providing outstanding customer service
Working within the Client Services department, managing two of the agency’s largest B2B accounts (Fiat and KIA) serving as the main point of call for clients and colleagues.
Campaign management: creation of marketing strategy followed by running the delivery of communications for various marketing and incentive campaigns.
Copy writing for material such as websites, direct marketing pieces and various other publications dependent on the campaign.
Creation of briefs for Development, Design, Event and Travel departments.
Pitching new concepts to clients and potential new business.
Maintaining a consistent and professional relationship with all clients.
Adhering to and developing a strict schedule for all team members to work by.
-Answering incoming calls and re-routing them to the relevant parties.
-Meeting and greeting all visitors.
-Supporting the office staff and distributing incoming correspondence appropriately.
-Generating new business through guiding new candidates through the recruitment process.
-Providing Secretarial duties and reporting to the MD.
-General administration duties; diary management, filing, photocopying and scanning.
-Data entry into internal and external databases.
-Advanced knowledge and use of Microsoft Word, PowerPoint, Excel and Outlook.
-Updating the company’s social media sites, and creating content for the website.
-Providing professional customer service at all times.
-Promotion of company through various marketing techniques.
-Working for a professional city based couple organising family and day-to-day life:
o Appointments
o Travel arrangements
o Contractors and Repairs
o Parties
o Preparation for entertaining on the weekends
-Daily duties included: household administration and filing, sorting post, ensuring bills are paid, organisation of day-to-day routines, the coordination of an efficient and smooth running household.
-Ensured a consistent and excellent level of customer service throughout store.
-Managing, supervising and supporting up to 11 team members at times.
-Professionalism, presence of mind and attention to detail.
-Senior Supervisor duties included:
o Managing the store.
o Payroll
o Setting and achieving sales targets.
o Promotions and marketing.
o Training staff.
o Cash handling and closing the store.
o Identifying and apprehending shoplifters.
o Liaising with the police.
o Managing the stores customer loyalty program.
-Other duties included: visual merchandising, dealing with customer complaints and furthermore providing solutions, daily administration, office management, reviewing year-on-year sales.
-Responsible for supporting the coordination of weekly events,
-Compilation of guest lists and VIP lists.
-Promotion of events through social media, local papers and literature.
-Online marketing through the use of social media sites.
-Reported to and supported the Event Manager in his event planning strategies and decision making.
-Managing private and VIP bookings on a weekly basis (diary management).
-Managed the Promotion Team from recruitment events to flyer distribution.
-Provided excellent customer service and ensured the executive treatment of exclusive clients.
Upper Second-class Honors (2:1)
A Levels in Media Studies, Psychology and Sociology
10 GCSEs (Grades A*-B)