Sales & Marketing Coordinator
The Ritz-Carlton, Dubai
Total des années d'expérience :2 years, 8 Mois
All hotel photography and videography, design, social media updates, reviewing all hotel collateral, liaising with corporate office, FIT luxury accounts, following up on VIP bookings, in charge of the team roster, departmental expense reports, departmental purchasing from supplies to brochure contribution,
issue and tracking of complimentary vouchers, corporate gifts, tradeshow organisation
One point of contact of long stay A-List celebrities. Manage all requests and billing of top VIP on 24/7 basis. Report all actions to upper management of the company. Manage and coordinate the VIP team (security, kitchen, F&B service, spa, driver, housekeeping, visitors)
Check-in/check-out hotel guests courteously and efficiently, process all payments according to hotel requirements, provide information to any guest or visitor inquiry, provide first person resolution to solve guest problems to their satisfaction, train new team members, supervise over team and implement new processes and SOPs
Reception, Guest Relations, Concierge, Guest Service Centre, Business Centre. Project: Analyse the current tracking system of the Complimentary Voucher Cycle and improve weak points in the system
Gain exposure around all Rooms Division departments. Worked closely alongside the Executive Housekeeping, coordinating the Housekeeping Office, checking and releasing arrival rooms and Suites, Rostering, Training the team. Basic duties of the Front Desk, conduct briefings to groups in house in the Guest Relations department as wlel as follow up with complaints.
Fours years at the Hotel Management School of Maastricht obtaining a certificate in Event Management, completing two internships during the study in 5 and 7 star luxury hotels internationally, leading the Studen Council as the President.