Reservation Agent/ Sales Agent
The Meydan Hotel/ Bab Al Shams Desert Resort and Spa.
Total des années d'expérience :10 years, 1 Mois
Efficient command on Opera system and Reserve Out.
Effective correspondence on daily basis with clients via telephone,
email and chat.
Customer Service/Communication Skills.
Problem-Solving Skills.
Handle customer complaints or concerns
Assist managers with incoming inventory and correctly assembled
and manage
the occupancy and availability.
Command on Opera system.
Working with sales and marketing to enhance the hotel revenue.
Daily reporting of STR, No Show, Cancellation and Arrivals.
Cross Trained for restaurant reservation.
Collaborated with marketing, events to devise special promotion used
during
non-peak season.
Utilizes marketing skills to make outbound calls to regular guests
during promotions.
Personally handles client and customer concerns.
Handles internal operations to improve the quality of service.
Managing incoming calls and customers service inquiries.
Identifying and assessing customer's needs to achieve satisfactions.
Generating sales lead that develop into new customers.
Build sustainable relationships and trust with customer accounts through open and interactive communications.
Target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
(Asap Module -1 ) Agent Supervisor Apprenticeship Program
Communication skills
KPO - Knowledge Processing Outsourcing (To provide reliable, consistent and predictable performance)
VMS - Vision- Mission- Values
Managed IT services
DMM- Digital Media Marketing
Contact Center 0
(Asap Module -2 ) Agent Supervisor Apprenticeship Program
Time management matrix
360 plan (Prioritizing Task)
EE-PDCA - Establishing Envision - Plan- Do - Check - Act
7C's- conciseness - consideration - communication - Correctness - Clarity - Courtesy - Concreteness.
(Asap Module -3 ) Agent Supervisor Apprenticeship Program
Excel Training
Monitored customer satisfication in all company products and services. Assisting in problem solving in brainstorming solutions to existing customers. To negotiate on the recovery of medical bills with Insurance Companies in USA, via telephonic and email correspondence. Analyze patient file thoroughly for any counter queries and regarding billing statements and further the recovery and settlement procedures.
Vital signs monitoring
Maintaining personal hygiene of the patients
Input/Output chart monitoring
Ventilator care
Administration of medications
Bed sore management
Suctioning and nebulization
Catherization
Intermediate in pre-medical
