Experienced Cabin Services Manager and Administrative Executive
Etihad Airways
Total des années d'expérience :21 years, 1 Mois
Overall management and delivery of exceptional customer service and safety to all customers on international and local flights. Responsible for the safety and service of up to 500 customers per flight, managed teams of up to 25 cabin crew and provided direct support to the pilots.
• Management of the pre-flight operations, runway and ground communication, F&B and passenger on-boarding process, final check and sign-off for takeoff and landing.
• Manage the pre-flight meetings; communicated flight detail schedules, outline emergency evacuation procedures and addressed any managerial, operational and administrative issues.
• Responsible for the coaching and performance
management of up to 25 members of staff, on-board assessments, and appraisals.
• Enhanced the customer experience through in-flight service while maintaining cabin safety and security; ensured cabin security after crew change. Know your customer analysis (KYC) reports completed.
• Maximized inflight sales and generated revenue by upselling upgrades and promoting Etihad guest loyalty programme.
• Maintenance of company records and reporting flight irregularities, including cabin disturbances to flight safety and security.
• Responsible for the execution of all legal and company flight reports. Executed safety reports, SOP, performance management and assessment reports on all staff.
• Fully Qualified safety, medical first response and aviation legislation and regulations. Held the GCAA License to operate on the following fleets: Airbus A380, Boeing 777, Boeing787-900 (Dreamliner), Boeing787-1000 (Dreamliner), and Airbus A330.
* Administrative role in Training Academy : Followed up on projects, sorting documentation, prioritizing work flow for Admin Department.
-Assisted in graduation events, reception duties, meet and greet services and vetting incoming calls and emails.
• General PA functions
• Diary management for Membership Manager
• Arranging and co-ordinating meetings (internal and external, with members)
• Taking minutes, sending reports and follow - through
• Managing boardroom facilities and presentation equipment (i.e. Proxima cameras, projectors, TV, Video Facilities, etc)
• Function co-ordination (internal and external functions)
• General mail handling (distribution and compilation) on Lotus Notes 6
• Typing, compilation and co-ordination of all internal and external correspondence from Membership Manager to all members, internal staff and departments
• Receiving, scanning and re-routing phone calls to Membership Manager
• Overseeing the stationary requirements of the department
• Manage the content of highly confidential departmental information on the company server
• Assisting in drawing up, editing, formatting, final proof reading, compilation and tracking of presentations
• Procurement : Sourcing quotes and negotiating prices from suppliers
• Completing requisition forms, allocating cost centers and supervising authorization by Membership Manager, Financial Manager and CEO
• Reconciliation of quotes, orders and invoices for payment with Financial Department
• Customer Service : Receiving and co-ordinating all customer complaints escalated to the Membership Manager and Service Executive
• Always maintain a cordial manner when dealing with customers / suppliers / any internal and /or external person: to portray a professional image of the company
-Manage diary and schedule Branch Meetings, taking minutes, compiling and distributing thereof.
-Set up in-person and virtual meetings ensuring meeting space availability, preparing meeting materials and arrange catering.
-Typing, compilation and distribution of all internal and external correspondence from Operations Director to Branch Managers and Yard managers.
-Filing and maintenance of filing system for Operations Director.
-Screen, Place and direct calls as directed and keep list of enquiries.
-Act as the point of contact between the director and internal/external clients and Branch Managers.
-Handle customer requests and queries appropriately.
-Source office supplies and maintain office environment (Boardrooms, offices, kitchens and conference rooms)
-Book travel arrangements, submit credit card authorisation, and prepare documents for travel credit card reconciliation.
-Check in to flights and ensure preferred seating.
-Create and organize labels and various binders for record keeping purposes.
-Draft business letters for Director to be distributed internally to Branch Managers.
-Procurement : Sourcing quotes and negotiating prices, requisition forms, allocating cost centre.
-Reconciliation of orders and invoices for payment by Financial Department.
-Assisting in editing of Capital Expenditure Forms (CAPEX) for Financial Department.
( Contract Assignment)
-Act as the point of contact between the manager and internal/external clients
-Screen and direct phone calls and distribute correspondence
-Handle requests and queries appropriately
-Manage diary and schedule meetings and appointments
-Make travel arrangements
-Take dictation and minutes
-Source office supplies
-Produce reports, presentations and briefs
-Devise and maintain office filing system
(Contract Assignment)
- To provide efficient assistance to the Process Support function, which consists of the process management as well as the continuous improvement functions.
-To assist staff in general, in the effective use of the Management System and it’s related documentation, such as : Capture and sort data, using various in-house data capturing methods to draw up HR structures, job descriptions, processes
-Participated in the improvement of the management system, by updating and maintaining the HR databases.
(Contract Assignment)
-Scheduling of meetings minutes taking scanning emails and phone calls to the department
-Filing correspondence and upkeep of database and filing systems
-Complex travel arrangements
-Arranging of internal events and functions such as a 75th birthday celebration, Annual Long Service awards in conjunction with Human Resources
-Assist in the production of the Annual Report in conjunction with the department of Environmental Affairs and Tourism
-Source, orders and distribution of corporate gifts and promotional items from local or international suppliers
-Maintenance and supervising the magazine library, control of audio-visual library and manage press clippings file
-Dairy Management : Collate and organize managers dairies
-Communicate improvement possibilities to the management system to the relevant process owner
(Contract Assignment)
-Order Acknowledgement, registering tracking and maintaining of equipment.
-Bid Management : Assisting in interpreting and understanding bid requirements and drawing up a bid plan.
-Assisting in compilation, formatting, editing, printing and binding of final tender document
-General Secretarial functions such as vetting correspondence of the Commercial Director and follow through on general enquiries.
-Meetings : Taking minutes for project meetings between stakeholders and distributing office internal correspondence
-Assisting in preparing legal contracts and make amendments
-Assisting in managing and upkeep of Commercial Contract Database
TTT Personnel Agency arranged following Contract Assignments :
-Citadel South Africa - Receptionist and Front office public relations officer. Pretoria. South Africa.
-McCormick Property Development - Personal Assistant to Executive. Pretoria. South Africa.
-Deloitte & Touche - Personal Assistant to Partner. Brooklyn. South Africa.
-Momentum South Africa - Personal Assistant to Executive. Centurion. South Africa.
Duties included the following :
-Assisting Executives with arranging appointments, travel arrangements and itineraries.
-Meeting facilitations, business correspondence and maintenance of database.
-Reception duties included meet and greet services, arrangement of catering and management of meeting and consultation facilities.
(Full Time Position)
Apart from the General PA functions, responsibilities included
-Assisting the Operations Manager with ordering, shipment and distribution of imported product from international suppliers to national outlets.
-Compiling presentations and design solutions for customers such as floor designs and accessories
-Assisted in setting up displays in store, packaging and labelling of merchandise
-Responsible for achieving sales target and co ordinating after sales service
General Personal Assistant roles and responsibilities: included:
-Managing of diary and schedule meetings and appointments for CEO and Senior Designers
-Filing and maintenance of filing system for CEO and Interior Consultants
-Place, screen and direct phone calls as directed and keep list of call backs or follow up requests.
-Act as the point of contact between the CEO and internal/external clients
-Source office supplies such as stationary, audio visual equipment
-Set up meetings ensuring meeting space availability, preparing meeting materials and arrange catering
-Taking Minutes, produce reports and distribute to attendees
-Create and organize labels and various binders for record keeping purposes
-Procurement : Sourcing Quotes and negotiating prices, requisition forms, allocating cost centre
-Reconciliation of orders and invoices for payment by Financial Department
-Assisting drawing up edit, format and proofread of presentations and general correspondence
-Assist with occasional personal appointments and other duties, as requested
-Assisting in conceptual design of commercial, retail and residential spaces using Computer Aided Design Programme such as AutoCad (Limited knowledge)
-Compiling presentations for clients, sourcing and maintaining suppliers database
-Marketing of Interior Design product (displayed products) to clients
-Assisting in the final assembling, quality checks of completed project
-Assisted in project management of current and future projects
-Scale Modeling 3D Design boards of projects for presentations to clients
-General PA functions included travel arrangements, flinging, typing, minute taking and correspondence to clients and employees
-Establishing and maintaining a suppliers database, sourcing new designers and updating existing database
-Manage ordering and stock control of interior product
-Compiling presentations and design solutions for clients
-Assisting with visual merchandising in interior showroom
-Maintenance of showroom displays
-Liaison with new and existing clientele, marketing and selling of of interior design services and products
-Control of local and imported purchases and ensure that the required criteria of price and quality as well as lead times are achieved
-Responsible for achieving sales target each month through sales of interior product and services
-Create vendor listings and ensure projects are finalised within set time frames
-Receiving and interacting with customers in showroom and ensuring high level of customer satisfaction at all times
Specialty Subjects Passed : Interior Design 420 (Thesis) Visual Communication 300 (Thesis) Achievements: Central Rag Committee (199) Portfolio: Rag Magazine Designer
-Matriculation with University Exemption -Full Honorary Colours for Participation in South African National Championships 1992 -Best Achiever in English 1991
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