nathalie umiten

 Receive customers and ensure that all documentation related to the purchase and sale is completed correctly and is in accordance with company policy and procedures.
 Ensure that all customers are aware of the terms and conditions of purchase or sale, such as warranty conditions and service schedules. That all relevant documents are received.
 Supervise the demonstration process and demonstration vehicles and the relevant storage of documentation.


 Check the status of registration transactions deposited at the traffic office.
 Supervise the handover and delivery of new vehicle being supplied to the customer.
 Carry out quality control procedure for new vehicle arriving from PDI or stores before delivery or display.
 Invoices sold vehicle immediately after delivery.
 All part exchange vehicles to be delivered to used cars the same day received.
 Maintain secure storage of all documents, service books, hand books, insurance documentation and other related items.

 Handling all incoming calls, noting reasons for calls and forwarding to relevant team members.
 Welcome & great all customers and escort them to the right staff to ensure customer needs are attended properly.
 Attend customers' needs and understand their requirements, in order to handle the enquiries quickly and properly.
 Maintain an up to date knowledge of personnel, procedures and promotions.
 Making monthly sales report
 Creating vehicle service contract
 Coordinating with Insurance personnel in making the insurance policy
 Correspondence to Bank and inter division
 Maintaining files
 Assisting National Manager
 Support Sales team whenever necessary

 Supports inbound troubleshooting for hardware and basic software issues
 Installations and basic windows related issues
 Assist in the resolution of internet connectivity issues such as dial up,
broadband, connections and wireless networks.
 Dispatching computer hardware parts when necessary.
 Assist in resolving issues through the use of Remote Access
 Provides technical advice after call for issues resolve and unresolved.
 Highflyer Awardee in Quarterly Performance Appraisal.
 Promoted as Level 2 Technical Support Representative in 2008.
 Gathering dissatisfied customers from agents
 Call customers and assist further with manageable technical issues
 Provide better option for unresolved cases
 Extend help as much as possible to regain customers trust to the company
 Check customers' feedback with regard to commendations and unresolved case