Community and customer care manager
Ministry of Food
Total des années d'expérience :5 years, 7 Mois
Community Manager
• Managed social media accounts for the 3 brands as well franchisees accounts
• Set a social strategy
• Submitted social reports
Customer Care Manager
• CRM
• Handled and managed guests complaints
• Handled customer care trainings for the operation team
• Close monitoring with the operation team and the quality following guests feedback gathered
In charge of reservations, hostesses, VIPs and private events at THE ROOF
Set the timing of the challenges for the contestants
•Handled the pantry of the kitchen
•Coordinated with the guests (chefs) foe each episode
•Handled the sequence of the tastings
September 2010 - November 2011
L’Atelier, training restaurant, Lebanon
Restaurant manager
•Coached and trained students to the principles of hospitality. Lead a team of 10 people
•Planned and organized events
•Renovated the restaurant’s interior. Developed a new menu which helped increase the average lunch check of 10$
March 2011 - April 2011
Top Chef Middle East
•Won five episodes. Got out at the eighth episode out of 13 contestants (last woman on the show)
L’Atelier, training restaurant, Lebanon
•Internship in the Cost Control department
•Awarded a Certificate of Excellence
September 2008 - February 2009
L’Atelier, training restaurant, Lebanon
•Internship in Central and Finishing kitchen. Awarded a certificate of excellence
•Internship in Service. Awarded a Certificate of Excellence
•Bartending training
Internship in Service
•Internship in Kitchen
AWARDS Top Chef 2011
Two winning dishes added to the menus of:
•Buddha Bar, Beirut
•Le Royal Hotel, Beirut
Académie Libanaise de la Gastronomie 2010
•Silver medal winner
Gold medal winner in the Live Junior Chef Cooking competition
•Boecker Hygiene Award
Glion Institute of Higher Education, Switzerland Bachelor Business Administration Hospitality Management: •Hotel operations •Principles of food and beverage