Nathan Tineyi

Receptionist at Arabiancourtyard Hotel

• United Arab Emirates
• My current job since January 2017

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening,
Professionalism, Customer Focus, Organization, Informing Others, Handling
Pressure, Problem solver, Understand the telephone operator board or PBX
switchboard operations.
Duties and responsibilities:
-Welcomes customers by greeting them, in person or on the telephone;
answering or referring inquiries
-Scheduling and confirming appointments and maintain event calendars.
-Coordinating the maintenance and repair of office equipment
-Monitoring the use of equipment and supplies within the office
-Dealing with queries or requests from the visitors and employees.
-Coordinating the maintenance and repair of office equipment.
--Respond to customer complaints as well as feedbacks
-Make sure the front desk is neat, presentable and equipped with all the
necessary supplies
-Checking in and out of guest receiving payments and updating accordingly
in the system
-Sending required reports and balancing cash in system and logbook
-Making sure there us effective comunication between guest and other
departments to avoid complaintsdepartments to avoid complaints
-Prepare and present regular performance reports

Area manager at Pepsi Zimbabwe

• December 2015 to May 2017

Sales representative at Sable Press Zimbabwe

• Zimbabwe
• January 2014 to May 2017

REFERENCES
Desire the position of Customer Service Representative in a customer
centered firm where strong customer service and sales skills are
needed, in addition to a strong desire to assist and retain customers
and build a great company
-Ensure meeting and exceeding sales goals
-Demonstrating products to individual customers at exhibitions
-Welcomes customers by greeting them, in person and on the telephone;
answering as well as referring inquiries
-Coordinating the maintenance in front of the house area