Technical Trainer / Jr. Sales Engineer
Power Mac Center
مجموع سنوات الخبرة :1 years, 11 أشهر
Providing quality responses to customer contacts in person, telephone and emails.
Promote new products to walk-in customers and record orders.
Suggesting solutions to customers in a positive manner.
Prepares correspondence for internal and external communication.
Prepares and develops reports for the Manager and Executive Committee.
Motivate and assist the Account Executive and Trainers in achieving the departments target in line with the goals and objectives of the company.
Maintain harmonious partnership with the clients.
Coordinates and trains the faculty and staff the client school.
Travelling to schools, company offices of potential clients for appointments.
Provides trainings keynote presentation and materials.
Prepares and updates keynote presentation materials for the trainings and seminars.
Recommends updates on products, service, and policy by evaluating results and competitive developments.
Provide direct customer services by informing them of products and services
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Meet individual and company sales targets.
Handled and resolved any complaints or concerns from customers.
Explain products value, features and capabilities to customers.
Maintain stocks and inventory. Suggest applicable and relevant products to help the customers with everything they need.
Perfected knowledge of product, market, and sales strategy.
Technical Support both Windows and Mac actual, telephone calls and emails.
Provide immediate action to employees concern regarding to their device/unit.
Provide up to date technology tips/ideas for the customer.
Identifying the customer’s needs.
Maintain orderliness with working area.
Attends to other duties and responsible as assigned by the immediate head.