Finance / Accountancy Support Consultant
KAI Computer Services Ltd
Total des années d'expérience :14 years, 0 Mois
Duties and Responsibilities:
• Provides first-line technical support and training for accounting and project management software, enhancing client eficiency and software utilisation.
• Supports clients with a wide array of functionalities within the OctopusPMI system, including budgeting, finance, accounting, and IT support, ensuring comprehensive client service.
• Contributes to quality assurance by testing and documenting software, and recommending enhancements, leading to improved product performance and user satisfaction.
• Analyses and interprets error logs, collaborating with development and QA teams to resolve issues, reducing downtime and enhancing system reliability.
• Manages support tickets, investigates and resolves client issues, maintaining continuous client communication via telephone and email to ensure high levels of client satisfaction.
• Utilises expertise in financial accounting packages such as SAP Business One, SAGE Line 500, SQL Server, Exceptionless, Crystal Report, and Axosoft to provide tailored client solutions and support.
• Facilitates seamless client operations by delivering comprehensive support and troubleshooting, contributing to the overall success and reliability of the OctopusPMI system. Accomplishments:
• Elevated to Team Leader/Mentor, overseeing team training and management to meet client support and satisfaction targets, ensuring resolution of accounting and business management queries.
• Contributed to Quality Assurance by testing and improving our Accounting and Business Management software across Mobileapp, Webapp, and desktop platforms, enhancing user experience.
• Led testing eforts for transitioning clients to the SAP Business One accounting system, ensuring smooth implementation and client satisfaction.
• Obtained certifications in SAP Business One, Cybersecurity, GDPR, and Health & Safety at Work, showcasing commitment to professional growth and regulatory compliance.
Duties and Responsibilities:
• Managed daily reconciliations for local and overseas bank accounts, ensuring completion and accuracy in financial records.
• Executed electronic fund transfers with precision, maintaining meticulous accuracy and compliance with financial regulations.
• Reviewed merchant charges and managed bank chargebacks, ensuring all associated administrative tasks were completed.
• Completed month-end duties, including coding expenses and reviewing credit card statements, within defined timeframes, contributing to seamless financial operations.
• Generated comprehensive reports for KPIs and profit and loss analysis, facilitating informed decision-making by senior management.
• Handled payments to suppliers, ensuring accuracy and timeliness in financial transactions and updating relevant financial software appropriately.
• Implemented daily input of sales and purchase invoices with meticulous attention to detail, ensuring accurate coding for precise cost accounting.
• Managed trade debtors and creditors, overseeing payment runs and diligently chasing outstanding payments as needed, resulting in improved cash flow and reduced overdue balances.
• Maintained regular communication with customers and suppliers via email and telephone, ensuring updated records and timely provision of remittance advice and customer statements, enhancing transparency and trust.
• Conducted monthly and yearly reviews of accounts, collaborating closely with chartered accountants for internal and external audits, ensuring compliance with financial regulations and accurate financial reporting.
• Assisted in the preparation of financial and management reports for senior management decision making, providing valuable insights and facilitating informed strategic decisions.
• Played a pivotal role in training new team members, fostering a supportive learning environment, and monitoring their progress to ensure rapid integration and sustained productivity. Accomplishments:
• Led the transition from Sage to Oracle accounting software post-acquisition, ensuring seamless integration and operational eficiency.
• Achieved targets in finance and money transfer departments, earning annual bonuses and commendations for performance excellence.
• Implemented cost-saving strategies by resolving chargebacks through data analysis and fostering strong relationships with Barclays Bank.
• Established as the primary point of contact for fund-related disputes, maintaining a professional reputation within the accounts department.
Duties and Responsibilities:
• Managed all guest reservations, cancellations, and no-shows, maintaining electronic records and ensuring adherence to hotel procedures, facilitating seamless booking processes and enhancing guest satisfaction.
• Stayed updated on current promotions and hotel pricing, providing guests with accurate information to maximise room bookings and revenue generation, contributing to the overall financial success of the establishment.
• Prioritised guest comfort, satisfaction, and safety by addressing their needs and concerns, demonstrating exceptional customer service skills and fostering positive guest experiences during their stay at the hotel.
• Conducted thorough and regular security checks to maintain a safe environment for guests and staf, reporting any security issues to management and taking proactive measures to mitigate risks and ensure guest safety.
• Acted decisively in emergencies, including evacuations, and served as the first point of contact for guests and emergency services, demonstrating leadership and professionalism in handling crises and ensuring the safety and well-being of all individuals on the premises. Accomplishments:
• Promoted to Duty Manager within one year for exceptional customer service and efective handling of responsibilities, ensuring smooth operations and guest satisfaction.
• Demonstrated flexibility and adaptability by covering manager shortages in multiple hotel chains, displaying leadership and teamwork to maintain operational eficiency.
• Certified as a First Aider for the Hotel, with additional certifications in COSHH, fire safety, and occupational safety and health, ensuring a safe and secure environment for staf and guests.
Duties and Responsibilities:
• Identified and rectified errors in approximately 800 electricity bills, resulting in significant cost savings for Oxfam through meticulous analysis and proactive resolution.
• Expanded skillset by participating in income and expenditure departments, gaining comprehensive understanding of financial operations and contributing to organisational eficiency.
• Processed financial data in the PeopleSoft accounting system, ensuring integrity of financial records and facilitating smooth financial transactions.
• Maintained meticulous attention to detail in updating and monitoring financial documents, enabling prompt identification and resolution of discrepancies, thus ensuring financial accuracy and compliance.
• Provided timely and efective responses to colleagues inquiries, fostering open communication and collaboration within the team, and contributing to a positive and productive work environment. Accomplishments:
• Conducted comprehensive data analysis to identify optimal utility contracts for Oxfam stores, resulting in substantial cost savings for the charity organisation through the discovery and rectification of billing errors.
• Demonstrated exceptional time management and multitasking abilities by taking on additional tasks at Oxfam while managing academic studies, showcasing dedication to personal and professional growth.
Duties and Responsibilities:
• Adhered diligently to strict food safety procedures, maintaining a clean and hygienic environment to uphold company standards and regulatory compliance.
• Participated in team meetings and discussions, contributing innovative ideas to enhance service eficiency and elevate customer satisfaction levels.
• Upheld high standards of cleanliness and organisation across all work areas, consistently exceeding company policies and regulations. Accomplishments:
• Cooperated with the Duty Manager and Store Manager to exceed monthly revenue growth targets, achieving outstanding results and contributing to the stores profitability.
• Implemented efective cost-saving measures to reduce food wastage and optimise inventory management, resulting in significant cost reductions and improved operational eficiency.
• Introduced a FIFO (First In, First Out) system to minimise food spoilage and prolong shelf life, ensuring product freshness and reducing overall expenses for the store.
• Received recognition for outstanding performance and contributions to maintaining an operationally eficient store environment, exemplifying dedication to maximising profitability and minimising waste.
1. Business Research Analysis 2. Developing Self 3. Strategic Investment Decisions 4. Investment and performance Analysis 5. The Newcastle Business School Masters Dissertation 6. Financial Risk Management 7. International Corporate Governance and Socially Responsible Investment 8. Managing Value Strategically
1. Ethics and Governance 2. Contemporary Corporate Reporting 3. International Finance and Financial Management: 4. Strategic Management Accounting: 5. Professional Project 6. Strategic Management and Leadership:
1. Business strategy 2. Management Accounting 3. Human Resource Management 4. Management information Systems 5. Project Management
Fundamentals of Business Economics (BA1) Fundamentals of Management Accounting (BA2) Fundamentals of Financial Accounting (BA3) Fundamentals of Ethics, Corporate Governance and Business Law (BA4)
Covers wide array of subjects relating to computer functionalities
ACCOUNTING :GRADE A BUSINESS STUDIES :GRADE B ECONOMICS :GRADE E
ACCOUNTING : GRADE B COMMERCE : GRADE A ECONOMICS : GRADE C ENGLISH LANGUAGE : GRADE B MATHAMATICS : GRADE E