Head (VP) of IT Strategy, Transformation & Architecture, Information Technology
Al-nakheel United Real Estate Company
Total years of experience :19 years, 11 Months
• Successfully leading company-wide IT, Digital Transformation & Architecture to support Nakheel’s 5-year strategy
• Proactively analyzed gaps in IT Operating Model & implemented transformational changes aligned with CEO’s vision
• Introduced an Innovation Framework to proactively assess & conduct POC of emerging technologies
• Built effective partnerships with Business Heads (C-Level) to co-create business value via strategic Roadmaps
• Implemented partner & program management functions for agile and innovative delivery of transformative projects
• Established an Architecture function with robust guidelines and governance to help make IT investment decisions
• Introduced strict governance of vendor performance (KPIs) & Budget to enhance IT performance
• Effectively leading Product Strategy & Planning for Commercial Roadmap of all segments in-line with CCO's vision
• Defining & tracking AED 1, 000+ Million Business P&L with Agility, Digitalization & superior Customer Experience
• Introducing Product Prioritization Framework while leading product planning, pruning & prioritization process
• Transforming current Product Lifecycle Management process into Agile for a faster Go-To-Market with MVP
• Identifying and analyzing new market opportunities and emerging industry trends to drive growth (ICT, Cloud)
• Successfully implemented IT Strategy to drive technology solutions that contributed a revenue increase of 15%
• Effectively led Technical Teams to focus on right Operational Model that resulted in a 40% increase in customer base
• Developed strong partnership with commercial for improved Product Road-map that led to a 27% increase in net profit
• Ensured on-time and cost effective delivery to meet IT monthly & quarterly goals for multiple business areas
• Enhanced product life-cycle management process & tools for effective governance of Customer Experience strategy
• Transformed IT function by successfully identifying & implementing key strategic & financial initiatives for Chief Information Officer (CIO)
• Effectively led a creative function for quality & cost-effective delivery by leveraging key outsourcing partners
• Mentored more than 200 IT resources as a Governance head to transform IT into a 360-degree mature unit
• Enhanced IT Financial planning by educating technical managers on effective utilization of IT Budget (> $65 Million)
• Introduced Balanced Scorecard & vendor Service Level Agreements to measure & improve overall IT performance
• Enhanced IT delivery capacity for Mobility Products that led in doubling market share to 5 million mobile customers
• Effectively implemented organization’s goals that led in company’s record revenues (32% increased revenue)
• Successfully delivered strategic initiatives (iPhone, LTE, MNP) by acting as a single point of contact for external partners
• Increased business user satisfaction by providing innovative solutions to support aggressive product launch timelines
• Successfully implemented & managed Project Management Office for a high-growth start-up organization
• Assessed key strategies to meet company’s high growth & provided recommendations to Chief Technology Officer
• Championed end-to-end business process re-engineering by partnering with key external and internal process owners
• Guided North American, European & Offshore teams by overseeing the development of creative products
• Effectively managed & enhanced strategic multi-million dollar client engagements (HSBC, Bank of America, at&t)
• Proactively identified & executed strategic initiatives & quarterly goals for company’s Chief Executive Officer (CEO)
• Expanded firm's marketing products by implementing state-of-the-art Financial Services that generated $10 million/ day
• Led conversion of customer service product to a more flexible processing platform that led to 40% increase in efficiency
• Supported training and certification of external vendors for outsourcing data entry of application and call centers
#1 Global EMBA Programme
Area of Specialization: Operations Research & Industrial Engineering
