Naushad Abdul Rahman

• Mall Management & Administration.
• Mall Operations
• Leasing
• Tenants Management & Tenant Fit Out Management
• Mall Marketing & Promotions
• Accounts Management

• Organize day to day management of the mall to achieve the highest level of Mall Management in the Region.
• Prepare for approval the annual business plan of the mall and once approved deliver the agreed target, monitoring performance monthly and developing where relevant the appropriate action plans to correct variances.
• Maintain Excellent Communication with all tenants, be aware of the terms of their lease and encourage their compliance.
• Ensure smooth and positive relationship with the tenants, suppliers and contractors
• Collect all rentals on a timely basis and prepare monthly areas reports as required.
• Create marketing activities to increase the footfall.
• Prepare well in advance for the all events in the mall such as school holidays, summer holiday, Eid holidays, national holidays etc.
• Through awareness of the trading performance of tenants, anticipate tenant’s difficulties and work with the tenants to resolve them.
• Direct and coordinate the activities of staff and evaluate their performance.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Inspect grounds, facilities, and equipment day by day to determine necessity of repairs or maintenance.
• Responsible for day to day Operations.
• Managing the security, safety, traffic, housekeeping, waste management and pest control of the mall.

• Responsible for day to day Operations.
• Managing the security, safety, traffic, housekeeping, waste management and pest control of the mall.
• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
• Follow legal procedures with respect to mall operations and tenant interactions
• Ensure smooth and positive relationship with the tenants, suppliers and contractors
• Maintain high quality of well trained staff and ensures availability of future leaders.
• Reviews performance reports on a daily basis, as well as guest feedback and comments; and reports such comments to management with recommendations for proper action to be taken.
• Improve customer services inside the mall.
• Setting guidelines & devising standard operating procedures.
• Authorizing necessary purchases, staff salaries, allowances, advances etc.
• Ensuring that mall environment is safe, secure & proper in the light of security & ensuring the best housekeeping standards.
• Heading an entire team of 80+ staff including Facilities Manager. Public Relations Officer, Maintenance Supervisor, Security Manager, Housekeeping Supervisors & Customer Service Personnel’s.
• Deals with the tenants issues.
• Responsible for the Marketing activities of the Mall.
• Coordinate with municipality towards issues of the Mall.
• Deals with customer’s issues & complaints.
• Handled shop’s/tenants complaints & requests.
• Other tasks as per the senior management requirements.
• Preparing Daily Report concerning the malls daily operations to the General Manager/Director of Operations.

• Follow-up all works which Mall Manager was given.
• Handled documentations & Filings.
• Dealings with mall suppliers like quotations for approval of the management.
• Daily Mall Maintenance & Housekeeping works checking.
• Attends the customer’s queries.
• Coordinates with the shops/tenants regarding Mall’s activities and other matter.
• Responsible for all Mall’s monthly dues to all contractors.
• Coordinates in Accounts Department for mall concerns.
• Reporting directly to the Mall Manager.
• Attended meetings, exhibitions, seminars with Mall Manager.
• Facilitating Mall programmes & Marketing activities

• Manage the marketing plans within the regions in order to achieve the corporate objectives.
• Take market surveys, analyses, to improve sales to contribute to profits to a planned business growth.
• Make arrangements for visiting doctors from various hospitals.
• Arranged medical camps with the support of IMA & Rotary club, cultural centre’s, etc.
• Visit peripheral doctors and pharmacies to make relationship with our products.
• Tried to influence with senior management for sales development.
• Take orders from hospitals & pharmacies and submit to distributors/suppliers.
• Making daily sales/monthly sales reports, submit to managers and H.O