Professional Freelancer
Self
Total years of experience :22 years, 2 Months
Supporting customers on call, onsite and walk-in.
Installation and configuration of Windows Servers.
Installation and configuration of Windows 7, Windows 8 and Windows 10.
Data Recovery from the corrupted Hard Drive.
Installation and configuration of LAMP and helping Engineering Students in their project.
Design and implementation of the Network.
Symantec Endpoint Security Support.
Printer Installation and Troubleshooting.
Installation and configuration on CCTV.
• Joined as Technical Support Representative and promoted as Linux Administrator.
• Responsible of installing and configuration LAMP server (CentOS 7, Nginx, MariaDB, PHP)
• Maintaining MariaDB from the CLI and using Navicat GUI DB admin tool.
• Taking Backup of MariaDB database. Hosting the CRM application on CentOS server designed on PHP front end.
• Providing support for global customers for the chats which cannot be resolved by L1, L2 and L3.
• Technical Writer, Preparing Knowledge Base (KB) articles for the agents which help them in resolving the issue.
• Checking the compliance of the chats and calls, providing feedback reports on whether the agent has performed the correct steps in resolving the customer issues. Listing to calls of voice techs and providing feedback for the errors made on the call. Techs are provided with the Feedback, training and refreshers session.
• Provide 1st and 2nd line IT Support/helpdesk to staff and client/customers, logging all calls and correspondence onto the Helpdesk software (HP open view) and then fixing remotely via Ideal Remote Administrator, where possible. If a fix was not possible I would then escalate the fault to the correct engineering team.
• Proactively monitoring and maintaining Windows-2003 Server, Windows XP, Windows 7, MS Outlook web access 2007 and 2010(MS OWA), MS Office 2007 and MS Office 2010.
• Provide support to clients face to face, via email and by phone.
• Install applications on the Client PC’s.
• Installing cumulative and security updates and patches for the server.
• Installing and maintaining D-link manageable switches and Router.
• Installation and supporting of finance application Tally ERP server and configuring clients.
• Symantec Endpoint Antivirus Server installation and configuring antivirus Clients and antivirus updates.
• Installing and maintaining Linux Squid server for internet proxy.
• Creating and editing of medical college website using front page.
• Supporting of AVAYA Telephone Dialler with 500 Users.
• Provide 1st and 2nd line IT Support/helpdesk to staff both onsite and working remotely at the stations various sites, logging all calls and correspondence onto the Helpdesk software and then fixing remotely where possible. If a fix was not possible I would then travel to the customer place to fix the issue.
• Proactively monitoring and maintaining Windows-2000 Server, Windows XP, MS Internet Information Server (MS IIS), Software, Hardware, and Network Installation.
• Proactively monitored and supported the Network Links across the stations various sites nationwide.
• Responsible for uploading, configuring and maintaining Software Systems and applications
• Real-Time, On-Line Trouble-Shooting Techniques, Backup Management and Service Tuning.
• PXE boot for clients connected to Novell server.
• Installation and servicing of all type Printers and Laptops.
• Configuring backup devices on Novell server connected with HP / Sony DDS 4 tape drive.
• PC assembly
• Building and configuring LAN and servers
• Computer and network maintenance
• OS and Application Software installation
• Hardware and software troubleshooting and upgrade
• Customer care and follow up by developing a ticketing system for maintenance and customer satisfaction
Electronic and Communication