Technical Specialist
HCL Technologies Ltd
Total years of experience :13 years, 4 Months
Include:
• Software Distribution of different applications including the business critical applications and third party
patching
• Patch management along with the Office 365 monthly build update rollout on all the workstations in the
environment
• Infrastructure support and implementation e.g. SCCM Upgrade and Implementing new solution in the
environment
• Work on different SCCM inbuilt reports along with the SQL reporting
• O365 Version update in all the running office 365 packages in the environment and manage other click to run
products
• Work on Application/Package cleanup activity to increase the disk space issues on different DPs
• Create different WQL queries to fetch the information from SCCM environment.
• Create query based collections as per requirement for deploying packages and applications.
• Handle OSD issues related to Windows 7 and Windows 10 to help the onsite engineers in order to build the
machines successfully
• Creating offline media and bootable media for dispatch sites
• Driver Certification for new Hardware models and importing to SCCM
• Adding applications to the task sequence along with the other utility packages
• Creating SOPs for onsite engineers and for the internal team
• Remediation of the problematic machines to increase the patching compliance.
• Project management work that includes different reports creation sharing with process management team
• Work on escalated issues as well and with Microsoft for some open cases
• Work on Microsoft RAP to increase the environmental stability
• Involve in different sub projects Planning, Creation and implementation with different teams
• Work on Windows 10 In-Place upgrade planning and implementation
• Work on Windows 7 ESU updates and Activation
• Setting up a New SCCM DP and MP server in the environment
• Supporting Cloud Management Gateway in a BAU environment
Responsibilities Include:
• Worked on SCCM 2007/SCCM 2012 and provide support for SCCM 2007 and Configuration Manager 2012 to
corporate customers and make sure I provide the best possible support and retain customer loyalty and
satisfaction.
• Handled technically/politically challenged cases escalated within the team as well as from the Partners.
• Conducting triages for the team, delivered trainings to the new hires and contribution toward Front of Funnel.
• Area of support include:
▪ Software Distribution
▪ Software Update Management
▪ Operating System Deployment
▪ Client Management
▪ Hardware and Software Inventory
▪ Software Metering
▪ Collection Management and Queries
▪ Site Hierarchy and Site System Management
▪ Reporting
Patch management:
• Managing 50, 000+ machines across global environment for Microsoft Patches, Adobe and Flash Player and other
Software Distribution
• Planning and scheduling monthly Microsoft Desktop Security release.
• Creating GCM (Global Change Request for UAT and Production Deployments) Preparing Test results, failed
action report and sharing the same with customer.
• Taking action for UAT and Production deployment in scheduled phased manner.
• Creating Daily, Weekly and Monthly Patch Compliance report and sharing the same with respective shareholder.
Imaging and Application management:
• Doing offline services to the windows 7 image.
• Adding drivers and applications to the image and Task sequence.
• Software distribution of Adobe and Microsoft products as well as third party applications.
• Handling and deploying third party and out of bands patches.
Responsibilities include:
• Updating the SCCM packages to the distribution points as per the request.
• Administrating 252 SCCM servers in the entire architecture.
• Administrating totally 75 thousand clients through SCCM centrally.
• Manage and maintain Microsoft Operating Systems Security Vulnerabilities Patch Management on Wintel
environments.
• Perform follow up on issues or failed deployments seeing them to completion.
• Create and maintain custom collections, packages as per the patching requirement.
• Software installation through Software deployment from SCCM.
• Monitoring & trouble shooting on SCCM inboxes.
• Trouble shooting the SCCM servers due to components failures.
• Creating the Software bundles through Task Sequence.
• Distribution points cleanup & maintenance.
• Cleaning the database if packages are stuck-up while replication.
• Experience on installation & configuration of new SCCM severs in the environment as per the requirement.
• SCCM Client trouble shooting on non-compliance servers & desktops on request.
• Pushing Windows Security updates to server through SCCM 2007.
• Managing Maintenance Windows.
• Worked on maintenance windows to make sure that patching was happening on defined maintenance windows.
• Working on all the incidents, service calls and Change requests and analyzing & coordinating the root cause
analysis.
• Working on tickets as per ITIL defined process.
• Decommissioning the server as per the customer production requirement.
• Ensure user level calls are resolved as per SLA.
• Manual patch and PSP updation if required.
• Use SCCM reporting for compliant and make sure all the required patches are installed.
• Planning and schedule patch in servers (Pro/DR/DEV/UAT) every month.
• Deploying SCCM 2007 server, managing resources, distributing applications, Patch deployment and Operating
system deployment through SCCM 2007.
• Trouble shoots the servers through ILO to bring them up while patching.
• Coordinate with Application owners or BU heads for downtime for monthly WSMP.
• Monitoring small window servers and BIS GEN 2 servers through SCCM and suppress the SCOM alerts during
patching.
• Clusters reboot monitoring through SCCM and manual.
VBeyond (US operations)
Responsibilities include: Recruited top technical talent, retained, coached and motivated future leaders to
accomplish successful results; developed and maintained relationships with associates, vendor partners and salaried
Team Members to encourage excellence in performance and progress in their career, on call support 24/7 to the
clients, Attend regular and emergency meetings and trainings
courses: ITIL V3 foundation Certification: Exam 243: Administrating and Deploying System Center