Senior Engineer
Dimension Data
Total years of experience :20 years, 1 Months
• Being Principal engineer for all L2/L3 issues for our biggest client in India, as a SPOC for all new projects in data, which is spread across in 10 major cities and 50 Campuses in India,
• Supporting as a Senior Network Engineer on Cisco Data and Converged Communication products
• Handling Implementation, Troubleshooting on Cisco Routers, Switches and Unified Communication Products and escalation for all client critical issues
• Prepare & Plan all technical documentations for the expansion projects, new implementation
• Manage & Maintain the CSAT (Client satisfaction) level up to 99.9 %
• Performing a role as Team Lead consisting 10 engineers (L2/L3) across India
• Ability to be a team player as well as individual contributor.
• Motivate and mentor junior engineer to achieve company goals
• Train all new engineers and colleagues to handle technical issues & acquire client management skills
Dimension Data India Limited - From July 2007 - Till Date
Roles and Responsibilities
• Being Principal engineer for all L2/L3 issues for our biggest client in India, as a SPOC for all new projects in data, which is spread across in 10 major cities and 50 Campuses in India,
• Supporting as a Senior Network Engineer on Cisco Data and Converged Communication products
• Handling Implementation, Troubleshooting on Cisco Routers, Switches and Unified Communication Products and escalation for all client critical issues
• Prepare & Plan all technical documentations for the expansion projects, new implementation
• Manage & Maintain the CSAT (Client satisfaction) level up to 99.9 %
• Performing a role as Team Lead consisting 10 engineers (L2/L3) across India
• Ability to be a team player as well as individual contributor.
• Motivate and mentor junior engineer to achieve company goals
• Train all new engineers and colleagues to handle technical issues & acquire client management skills
Technical Expertise
• Almost worked on all flavors of Cisco routers and switches in LAN and Campus architecture
• Cisco 6500, 4500, 3560, 2960 and other Cisco switches
• Routing Protocols EIGRP, OSPF, BGP
• Strong Hands on & Troubleshooting skills in L2 technologies, spanning tree MST, RSTP and PVST
• Cisco GSR 12816, Cisco ISR, 7600, 7200, 3900, 3800, 2900, 1900 and all Cisco ISR routers
• Cisco Unified Communications Manager (Version 4.x till 8.x)
• Cisco Unified Unity Connection (Version 5.x till 8.x)
• Cisco UCS C-Series
RJP Infotek Private Limited - July 2006 - December 2006
Trainer - CCNA/CCNP for Routing and Switching
LVL237 Softwares Private Limited - November 2004 - July 2006
Role: System Administrator
• Installation and configuration of user machines.
• Network Hardware Maintenance
• Monitor/Maintenance of network availability to all users
• MS Exchange mail server installation, monitoring and maintenance.
• Installation/Configuration of CVS - Concurrent Versioning System
• Installation/Configuration of Bugzilla - Server software designed to help you manage software development
Role: Network Administrator
• SNMP MIB design and Testing using MG-Soft
• GUI for switches using VB
• Cross compilation of Jedai Switches 2424, Jedai 2412, Jedai 2400
• Specialized in the following routing protocols, RIP, IGRP, EIGRP, OSPF, IS-IS, BGP
• Multicast - PIM-DM, PIM-SM,
• Layer-2 protocol, STP, RSTP, PVSTP, PVSTP+, MST
• Installation, configuration, and support of organization's local area network (LAN) and wide area network (WAN)
• Trained couple of batches on network management and management of network devices
Netmasters - October 2003 - October 2004
Role: Trainer - CCNA for Routing and Switching
Master of Computer Application - 69% Madras University
B.A (Corporate Secretaryship) - 59% Madras University