Regional Sales Manager
Ufone (PTML Etisalat)
Total years of experience :17 years, 5 Months
Facilitated manager in devising and implementing company programs by working directly with the area managers and sales teams and strategically executed action plans to achieve and surpass sales, operational and organizational objectives.
Developed retail channel and franchise network; increased penetration to maximize market share and ensure market visibility, recognized team success in staff meetings, reviewed changes in products and services.
Rendered a keen eye for details to provide detailed training on products/services, marketing promotions, and programs to ensure retail associates are informed and trusted sales advisors during the sales process.
Performed duties as a strategic overlay to supervise and direct associates, determine schedules, assign work, evaluate performance and provide quarterly operational/sales reports as required.
Served as a resource in all efforts to ensure exceptional delivery of customer service by providing detailed and service-focused training, as well as initiating customer-focused culture.
Achieved quarterly sales goals and ensure employees maintain and exceed established customer service standards.
Managed significant challenges associated with the emerging business by supervising and leading the MFS/SME retail channel of Rawalpindi, Islamabad, and Abbottabad regions with the support of 9 team members.
Harnessed acute technical skills and perceptive operational requirements to develop the MFS retail channel and provided consistent leadership and strong motivation to team members on a daily basis.
Implemented and facilitated training activities in support of developing highly motivated team members. Provided operational and personnel guidance/support towards the achievement monthly MFS and regional SME targets.
Trained retail and indirect channel of franchises to drive product sales and customer engagement.
Key Achievements
Instrumental team leader, mentor, and strategist in charge of development and implementation of portfolio-level growth strategies has successfully launched team member of MFS business
Recognized by senior leadership and awarded as best MFS Assistant Manager on the basis of highest-grade nomination in performance appraisal of 2013-14
Merchandising & Retail Audit
Displayed a direct and decisive management style, to eliminate communication gaps and overcome operational hurdles, also performed and oversaw merchandising and retail audits in the Abbottabad region including FANA & AJK.
•Explored new opportunities to devise target operating model in Islamabad and Jhelum region with the twenty-two team members, as well as Peshawar region with the help of thirty team members
•Conducted an audit of retail sale team for distribution/Promos awareness, also steered efforts toward developing the retail Channel and conducted Kiosk activities through team in retail market.
•Proactively supported the development of the team member’s functional & leadership capabilities for appropriate succession planning and prospects, also built partnerships with vendors and team for POS Installations.
•Distributed retail sales targets while motivating and training retail sale team to meet daily sales goals.
• Managed the Franchise SIM sales and Retail Sale of Rawalpindi and Islamabad zones.
• Successfully launched retail networks in Islamabad, Rawalpindi, Jhelum, AJK, Chakwal, Peshawar, Swat, Kohat, Kamra Attock, Wah Hassanabad, Haripur, and Abbottabad.
• Launched Ufone new brand “LIFE” in retail market, and placed kiosks in different prime location and collages / universities of Islamabad Zone.
• Consistently achieved monthly prepaid and postpaid targets and enjoying No. 1 position among all zones of the region.
• Developed 700 new Uload outlets during 06 month stay in Peshawar region.
• Developed almost 2000 outlets including USHOP/USTAR, new uload and SIMS selling outlets in Abbottabad region.
• Achieved the highest audit call nationwide award in Bhurban Sales Conference 2010.
• Coordinated dealer’s sales and day to day affairs of dealers in Islamabad.
• Identified potential parties for Ufone dealership while keeping close liaison with dealers and the management.
• Developed retail network in the new cities of the region with retail sales in charge.
• Identified and communicated potential opportunities for increased sales and market share.
• Executed sales promotions ideas and concepts for different product units and services.
• Consistently achieved monthly assigned prepaid and postpaid targets.
• Joined Ufone as a pioneer team member, when the company started its operations in January 2001.
• Managed the whole prepaid business for the designated region including sales, network development, and promotional activities.
• Identified the productive outlets for prepaid card sales and ensured card availability throughout the region.
• Handle escalations, resolved customer issues, and responded to sales outlets concerns.
• Handled the retail sales of the company in Islamabad.
• Generated maximum sales for the company.
• Identified the productive outlets for prepaid card sales and made sure cards were available at every nook and corner of the region.
• Generate maximum sales for the company by ensuring that customers received outstanding services.
• Responded to sales and service issues in a timely and appropriate manner.
• Covered 12 cities in sales operation and achieved a target of selling handsets in June 2000.
• Ensured excellence in customer service and in identifying and resolving problems.
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