Naveeda Pawaskar

1. Successful support to customer to handle more than one chat at a time.
2. Answering customer questions as they come through email, chat, or phone.
3. Reviewing social media and either answering inquiries or routing them to the appropriate internal team.
4. Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
5. Creating documentation to help customers resolve their issues.
6. Assisting with pricing issues.
7. Staying late or coming in early to support high-priority customers in different time zones.
8. Responding to customer queries in a timely and accurate way, via phone, email or chat.
9. Identifying customer needs and helping customers use specific features.
10. Update our internal databases with information about technical issues and useful discussions with customers.
11. Assist in training junior Customer Support Representatives.

Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications.

• Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner.

• Quality assurance and data review of information obtained for verifications.

• Communicate effectively and efficiently to all parties involved in obtaining verification information.

• Guarantee daily, weekly and monthly goals are met.
• Experience with working with sensitive data

• Prior customer service or call center experience

Understanding of general computer skills, including Microsoft Outlook and web applications

• Excellent verbal and written communication skills

• Detail and Goal Oriented

• Works well independently

• Ability to multi-task and manage daily assignments

• Team motivated and able to work well with others

• Experience with researching business information on the web

Accurately and efficiently managed a large volume of HNI (High Net Income) Clients, also called as VIP clients in our domain
• Strategically provided appropriate resolutions for valued customer.
• Displayed and developed courtesy with strong interpersonal skills in all customer services aspects.
• Highly customer satisfaction driven.
• Counseled existing clients for further retention, association with shaadi.
• Primary responsibilities includes maintaining high value customer by utilizing key relationship building skills with effective customer services techniques.
• Ability to project a professional image over the phone through excellent phone etiquette.
• Excellent listening, grievances handling, strong communication skills with excellent problem solving and ability to do multi-tasking

Help customers installing software
Training them on the software
Solving their issues with the software
Taking remote access and resolving software issues and queries
Explaining the bills and teaching them how to create it
Taking remote access and resolving if there is any back end issues.

Handling query for Indians living in Australia with visa, passport, re-issue of passport
Helping customer with valid documents required
Helping customers to fill the form
Helping customers with information regarding OCI, and other facilities

Handling customer query
Taking payment online
Help customer with payment plans
Help customer with new connection for electricity
Explaining the bill query and resolving them with first call resolutions
Escalating to manager if the customer wants to speak only to manager.

Take calls, for customer as they were using cash back coupons if any query related the cards.
Refunding the amounts if there is any issue,
Escalate the calls to Manager level if required.
Handle complaints and solve the queries in TAT.