Technical Support Executive
netsolace information technology (pvt) ltd
Total years of experience :17 years, 8 Months
Managed Technical team to complete the daily tasks
Worked on Portal (Ticketing System) to solve customer issues.
Reporting to Team Lead/Manager of Daily Progress
Provided Network Related Support to the Clients
Provided Database Related Support to the Clients
Provided Support Related to Server Issues
Provided Support to Printer Related Issues
Provided Remote Support to the Clients
Configuration/Installation of Databases at the Client End
Configuration/Installation of Windows Server
Configuration/Installation of Different Services on Windows Server
Manage Technical team to complete the daily tasks
Work on Helpdesk (Ticketing System) to solve customer issues.
Reporting to Manager/Director of Daily Progress
Handling Project of VoIP/Antivirus
Provided technical support to the Wimax customer on network level.
Provided technical support to the users of SIP & Voice over IP.
Provided technical support to the customer on their LAN.
Monitor whole network infrastructure.
Provide Level 2 support for SLA customers/Telecom operators.
Provide technical support to the FTTH Customers on network level.
Worked in the team to maintain network over different routing protocols including OSPF, IS-IS & BGP.
Worked on MPLS VPNs on basic level.
Providing layer2/layer3 VPN services to the corporate customers of Nayatel.
Provide technical support to the DSL customer on network level.
Provide Technical assistance to organizations for their NAT, Multi NAT and NAPT Solutions over different routers.
Monitoring network resources utilization and suggesting possible measures
Integration of Alcatel and Cisco for the provisioning of FTTU.
Provided technical support to the users of SIP & Voice over IP.
Provided technical support to the customer on their LAN.
Supervised a team for the installation of DSL Connection
Provided field support for the Connection issues
Provided field support for Complaints of DSL issues