Naveen S

· Co-ordinate upgrades service releases, patches, and firmware, apply business and technical analytical skills to analyze and build LABS using HYPER-V for simulation, design and develop comprehensive support processes to resolve complex business & operational issues involving multi-tiered Microsoft skype\Lync applications and session board controller
· Work with network architects, making recommendations on key technology and architecture based on Lync\skype related issues
· Review and implement best practice recommendations to ensure highly available and scalable infrastructure
· Refining current recovery plan to include seamless PSTN fail over for inbound calls

and co-ordinate upgrades and patches working with clients, partners and developers in a fast-paced environment and build support environment, define best practices for customers; Microsoft, Bill Melinda Gates Foundation, Caradigm, MSIT, GEA and Unilever.
Apply business and technical analytical skills to analyze and build LABS using HYPER-V for simulation, design and develop comprehensive support processes to resolve complex business & operational issues involving multi-tiered Microsoft Lync applications.
Work with network architects, making recommendations on key technology and architecture based on support related issues.
Follow engineering processes to define, propose and provision technology areas in context of support; Disaster Recovery, Lync Mobility, Lync services, Outbound/Inbound PSTN, Lync Calls failure, Unified Messaging, Desktop sharing, Intermediate Failure, Creating RGS group and Audio Quality
senior associate | wipro chennai |

· Part of the Microsoft Global Product Support Services (PSS) for LCS 2005 SP1, Office Communication Server 2007, OCS 2007 R2, Lync Server, Exchange Server 2003, 2007, 2010 & 2013 Enterprise Support.
· Conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
· Training support engineers, publishing cube-notes and creating Triage for support Issues, monitoring and follow up with failures.
· Keep up-to-date with research and learning new technology and products and extensively use Lync Resource Kits in order to provide quality support
· Estimate voice usage and capacity planning for Lync Server 2013.
· Deploying & Troubleshooting in High Availability/Site Resiliency solutions for Exchange

Support a built-in environment for Routers, switches and exchange server
when needed, we have shared all the best practices with the clients for an uninterrupted communication.
Understanding and resolving issues with customers and partners
situation/requirements within the time frame and provided right support in right time
Deliver solutions to recurring issues to drive process improvement.
Maintaining good relationship with Clients and with the First Level Support Team by always providing the help in need and advice as requested.
Handling Technical escalations to colleagues.