Associate Technical Executive
PurpleLeap
مجموع سنوات الخبرة :14 years, 7 أشهر
- Responsible to deliver presentations about captured data from client.
- Responsible to listen to customer queries and provide the relevant information.
- Responsible to address client complaints effectively and efficiently.
- Responsible to prepare reports after getting information from clients about their requirement for new project or for customization in existing one.
- Responsible to maintain all documents in the form of excel sheets.
- Responsible to attend phone calls of new or existing clients about the query and issues they are getting while using our products.
- Responsible to provide resolution over the phone call after appropriate probing to resolve technical issues.
- Responsible to maintain collected data in the form of tables in database and in excel sheets.
- Responsible to attend calls to provide resolutions over the phone call for their issues which they faced while using our products.
- Responsible to interact with Clients to understand new application’s requirements and changes in existing one, using appropriate probing.
- Responsible for taking phone calls to troubleshoot technical issue which occurs while using Adobe products by USA clients
- On the fourth month I became top performer of the team and certified by company.
- In six months I got promotion and became Resolution Expert for my team.
- I have got through this degree with more than 70% of marks. - I was the topper in my institution in every single semester. - I developed 3 projects during this academic tenure where I used different programming languages like C, C++ and Java along with Oracle as DBMS.
- I got through this degree with more than 70% of marks. - I was the topper of 2006 in my college with 84.64% of marks. - I got certification for my presentations and seminars on different technical concepts like C programming language, C++, Java and Data warehousing.