store manager
M. H. Alshaya Company - United Arab Emirates
مجموع سنوات الخبرة :12 years, 7 أشهر
• Act with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the Shift team.
• Anticipate customer and store needs by constantly evaluating environment and customers for queues.
• Communicate information to Manager so that the team can respond as necessary to create the third place environment during each shift.
• Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.
• Discover and responds to customer needs.
Ensure operational Policies and Procedure are adhered to at all times
• Implement Store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Partners during each shift.
• Lead and motivate a team through understanding and development in a positive way.
• Assist with new Partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provide feedback to Store Manager on Partner performance during shift.
• Contribute to positive team environment by recognizing change in partner behavior that might signal potential problems or changes in Partner morale and performance and communicate the changes to the Store Manager.
• Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve Partner performance.
• Develop positive relationships with Shift team by understanding and addressing individual motivation, needs, and concerns.
• Take lead in store coffee tasting meetings, educate partners Starbucks standards, recipes and work flow.
• Inspire fellow team members to strengthen their knowledge of the coffees.
• Take responsibility in engaging partners in store activities with partners and customers.
• Educate partners how to make exceptional beverages and help customers find their perfect coffee.
• Ensure quality standards are adhered to and exceeded by all partners.
• Deliver outstanding customer service
• Attends to customers needs and requests in a pleasant manner.
• Provide excellent customer service.
• To operate POS functions including payment modes, promotion key, voucher redemption, staff meal/redemption and void transaction.
• Deliver outstanding customer service
• Provide legendary customer service to all customers by following Starbucks standard in customer service
• Follow Starbucks standards and guidelines for beverage preparation / housekeeping
• Follow daily objectives within service demand / duty schedules to ensure store is clean and stock is rotated and merchandised
• Follow cash handling procedures and till point policies
• Follow inventory stocking and recording guidelines
Contribute to store goals for increasing sales / add-on sales
• Assist channel manager for the smooth running of TV channel and assist the channel producer by giving innovative ideas to begin new programmes in the channel.
• Prepares playout order (playlists) on daily basis.
• Screen and schedule programmes.
• Supervision and co-ordination of TV channel in their daily work.
(Video editors, broadcasting section and office).
• Download videos from library for telecast as necessary.
• Liaise transmission to ensure material received on time and enter metadata.
• Review programmes to make sure its suitability and enter metadata for all programmes.
• Co-ordinate with satellite transmissions (send or receive feeds)
• Responsible for all issues occurring in the programming side of the TV channel.
• Negotiate with private producers for modification of programme or issues related with promos, programme tapes if needed.
• Maintain regular contact with other department heads and channel manager to update information related with existing TV programmes and workflows for the production team.
• Censor movies in association with video editors if needed.
• Make sure that movies contain censor certificates before telecast and ensure that they are in accordance with the current censorship laws.
• Track consignments or couriers and make sure it reaches the destination in time.
• Attend to the viewers phone calls regarding their queries suggestions and complaints.
• Ensures reliability and accuracy of departmental computer data bases and/or paper files.
A three year regular Bachelor's Degree course in Physics Under University of Calicut. • An active member of National Cadet Corps(NCC) while in College and has passed the certificate 'C' Examination held in 2007 in 'C' Grade and has attended trekking camps, blood donation camps as well as national camps conducted by Government Of India with an aim to groom and enhance the personality, enforce discipline and instill moral values in students . • Association Secretary of Physics Department in college and has organised and conducted many seminars and quiz competetions at college.Also actively participated and co-ordinated in science exhibitions held at college.
Passed Higher Secondary Examination conducted by Board of Higher Secondary Examination,Government of Kerala
Passed Secondary School Leaving Certificate Examination conducted by Government of Kerala