regulatory affairs director
viva
Total years of experience :21 years, 10 Months
manage all regulatory authorities issue and tactics.
Handling the validation of the quality manual.
ISO 14000 project manager.
Developing the quality Assurance (call center) processes.
Defining the critical customer complaint calls.
Handling project of Business Unit Handbook.
Making the Awareness Sessions of the ISO 9000 certificate.
Handling the Management Review Meetings.
Future plan For Making the ISO10002 “ Complaint Handling “
Creating main processes for several departments.
Business processes re-engineering specialist
Re-engineering the main processes when transition to new brand Zain.
(March 2006-
Head of ISO unit role as lead auditor, making the audit plan for the NIC, checking the audit reports, and finalize it in the audit summary.
Applying statistical technique tests in the company.
lead auditor in the company to check the ISO procedures.
making the ISO transition.
assisting the external auditor of NQA "National Quality Assurance" in the surveillance and the Gap Analysis.
Making the Non conformance sheet and provide the corrective and preventive actions to solve all the findings.
fluent in the quality assurance department in the NIC.
Telecom regulations.