nawaf albabtain

manage all regulatory authorities issue and tactics.

Handling the validation of the quality manual.
 ISO 14000 project manager.
 Developing the quality Assurance (call center) processes.
 Defining the critical customer complaint calls.
 Handling project of Business Unit Handbook.
 Making the Awareness Sessions of the ISO 9000 certificate.
 Handling the Management Review Meetings.
 Future plan For Making the ISO10002 “ Complaint Handling “
 Creating main processes for several departments.
 Business processes re-engineering specialist
 Re-engineering the main processes when transition to new brand Zain.
(March 2006-

Head of ISO unit role as lead auditor, making the audit plan for the NIC, checking the audit reports, and finalize it in the audit summary.
 Applying statistical technique tests in the company.
 lead auditor in the company to check the ISO procedures.
 making the ISO transition.
 assisting the external auditor of NQA "National Quality Assurance" in the surveillance and the Gap Analysis.
 Making the Non conformance sheet and provide the corrective and preventive actions to solve all the findings.
 fluent in the quality assurance department in the NIC.