nawaj khan

ASSISTANT IT ENGINEER at NK COMPUTERS

• India
• December 2013 to December 2015

Requesting and coordinating vendor support
When the restoration is beyond the scope of the Desktop Support Engineer, the
Senior Desktop Support Engineer will escalate the issue/problem to proper tier 3
Support team member
Develop trends by monitoring and analyzing incoming calls, problems and support
Requests
Performs remedial repairs on computers, laptops, printers and any other
Authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer
Repairs, maintains and restocks assigned parts inventory to insure proper spare
Parts levels
Safely package equipment for branches and arrange for the transport of the
Equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to
Service any terminal service client, personal computers (PC) or notebooks that has
Authorized access to the network
Dealing with hardware and application support queries and issues reported to the
Support desk and escalated to the Desktop Support Engineers
Provide user data and application recovery
Use diagnostic tools to troubleshoot problems associated with network
Connectivity and workstation hardware/software
Works with other IT team members regarding new branch builds and upgrades