MANAGER
AAW
Total years of experience :30 years, 1 Months
-Manages Club Operation, in regarding Operations and sales sector to secure monthly drops covering and members satisfaction.
-Providing Weekly and Monthly Club assessment presented to AAW management and Curves Franchise directors
-Heading a team of 6 Trainer and 1 Assistant Manager.
-Managing the opening on Curves Club Dubai March-April 2013, in regarding operations and sales training.
(ABM from Oct 2004 till Oct 2008 - BOM from Nov 2008 till Aug 2010)
Manages overall Branch Operations, while ensuring full audit satisfaction and compliance and securing 100% satisfaction over the five last years.
Heading a team of 6 Customer Service Representative 1 Customer Relations Office
Support and deputize Branch Manager to achieve sales targets, by promoting cross selling with the branch and achieving higher volume through outside customer calls. Increased branch fee income by an average of 60% for the last three years.
Nominated on behalf of 51 branches to be part of the branch operations process rengineering team.
Designated as project manager to tackle unsatisfactory account. Successful process and implementation circulated to other area branches.
Development and implementation of three successful initiatives in branch operations (legal communication, credit and debit card stock, cash movement control). Initiatives circulated to other branches as part of sharing of best practice.
- Achieved first prize winner for reviewing and suggesting enhancements for Retail Online Banking Platform prior to its launch.
- Supervise and control CSRs activities’ to ensure accurate, timely processing of banking operations while adhering to procedures and regulations and achieving higher service levels. (Best Branch 2008-2009 in Service Quality Management)
- Train Coach and monitor employees ensuring compliance to bank standards procedures and deliver high customer service. Which I create in branch refreshing training program of product, procedures and customer service
- Provides guidance support and leadership to ensure that the Tellers and customer service representative are carrying their tasks correctly with due speed while maintaining high customer satisfaction.
- Coordinate with various stakeholders to ensure smooth running of operation, mainly finance and reconciliation, LC and LG department, Treasury, Dealing room, AML, etc
-Maintain High standard customer service. (92% on Ghost Shopper visit 2003)
-Handling Counter duties (Cash transactions, internal and external transfers, Forex exchange….)
-ATM and Vault Custodian.
-Control branch cash movement.
-Supporting Branch to achieve sales target by cross selling salaries, Credit Cards and Fix Deposit
Achieved 120% of sales target of Salary accounts, Credit Cards, Saving account.
Certificate of Recognition of Ready, Aim, Win Campaign 2002.
Outdoor sales, in governmental and non-governmental institutions
-Daily monitoring of gas line distribution and update of LPG distribution program while ensuring continuous supply of LPG for customers.
-Develop, revise and modify the distribution program.
-Establish new LPG inventory Program.
-Handling and preparing customers proposals, contracts and delivery notes.
-Preparing and providing required documents for L/G, L/C and follow up with banks.
-Presenting weekly and monthly reports for Lebanon Gas Join Venture.
-Managing direct contacts with local and international suppliers and shipping agencies.
-Providing translation Services
Establishment of Environmental topics database reflecting Solid Waste related information for application in necessary controls by the Ministry of environment. Assistance in designing development and implement of environmental awareness related programs planed by the Ministry of Environment. Assistance in establishment of ongoing and future environmental related project reference system providing timely information on project status. Designing and developing programs planed by the Ministry and SIU. Providing designs of marketing elements concerning environmental events. Support and organize lecture, presentation and workshop. Preparing project management schedule using primavera software. Prepare and conduct computer software training courses to ministry administrationa personnel. Handling the SIU bank account and all financial transaction (Payroll, contractor, invoices, …). Support General Manager office and Press office of the Ministry.
Computer and Manual archives. Maintain up-to-date all incoming and outgoing correspondence, architectural schedule and preliminary design report. Updating Library software, project schedule, contact person information by using access. Project Monitoring by using primavera. Handling Architectural and legal document. Assisting and designing brochures and publicity. Preparing of exhibition and conference (Invitation, stand preparation, marketing element. General Administration work.
Conducting training courses on local programs, Denpro (Dentist Program), Optima (Accounting Program), Lawpro (Layer Program) Medpro (General Medical Program). Foreign Programs: PharmAssist-Drug Store, Body works, And all widows environment. Direct customer Sales. Handling customer financial status, and office expenses. Preparing conference and exhibitions. System Administration of existing network and upgrading of hardware and software. Assisting in programming using FoxPro, Dbase.
Attending the Anti Money laundry session, given by Certified by Institute of Banking Studies - Kuwait, from 2003 till 2009