Nawman أحمد

• Administered Windows Server environments including user accounts, permissions, and system configurations for 50+ users
• Configured and maintained Sophos Firewall including routing, VPN setup, and security policies, achieving near-zero unplanned
downtime
• Deployed and managed ZKTeco biometric systems for attendance and access control across multiple entry points
• Maintained IT asset inventory (computers, networking equipment, peripherals) — improved procurement accuracy and reduced
shortages
• Troubleshot network, system, and CCTV issues; created technical documentation for recurring issues, cutting resolution time
• Monitored and supported LAN/WAN infrastructure including switches, VLANs, and DHCP/DNS services

• Administered Microsoft 365 Admin Center — managed user licenses, mailboxes, SharePoint permissions, and Teams configuration
• Managed Active Directory accounts, Group Policies (GPO), shared folder permissions, and access control for all departments
• Provided desktop, printer, and LAN/WAN support; resolved hardware and software issues within defined SLAs
• Performed system patching, updates, and maintenance to ensure security compliance and stability
• Delivered end-user training on Microsoft 365 tools, reducing helpdesk ticket volume for common issues