Nawres Aloui

Main cashier / Foreign currency Exchange and remittance teller.
Al Fardan Exchange co, Qatar February 2023 - Present
• Verifying customers with their identity provided
• Serves customers by providing product and service information.
• Remitting cash internationally and locally
• Paying out inward remittance by confirming necessary documents
• Exchanging various currencies and precious metals as per customers’ requirements
• Completing KYC documents
• Reporting suspicious activities and customers to the compliance department
• Reconciling the remittance teller at the end of the shift and settling the closing balance of the
branch
• Managing and auditing different currency stocks
Remittance Teller
Al Fardan Exchange co, Qatar December 2022 - February 2023
• Assisting customers with processing transactions, such as remittance, deposits, withdrawals, or
payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about the products and services.
• Tracking, recording, reporting, and storing information related to transactions, supplies, and
customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Handling currency, transactions, and confidential information in a responsible manner.

Customer experience team leader
RKH Qitarat / Q-Rail January 2022 - December 2022
• Shift based supervision of customer experience Agents on stations.
• Supervise and manage the team members against organizational, departmental, station and
individual objectives.
• Work in partnership with the Station Master throughout the shift, supporting the opening and
closing of shift, team briefings and staff deployment and collaborate closely throughout the
shift to deliver an excellent service.
• Oversee the provision of all customer information in all customer experience areas.
• Assist in the monitoring of the station to ensure an appropriate customer and staff environment
including fault reporting, cleanliness, security, etc.
• Assist behind counters and in public areas always leading by example.
• Meet all Customer Services related Key Performance Requirements (KPRs)