IELTS Post Test Administrator
British Council - Saudi Arabia
Total years of experience :10 years, 9 Months
1) Exceeded goals through effective task prioritization and great work ethic.
2) Offered friendly and efficient service to customers, handled challenging
situations with ease.
3) Maintained energy and enthusiasm in fast-paced environment.
4) Received and processed stock into inventory management system.
5) Managed team of employees, overseeing hiring, training and professional growth
of employees.
6) Used critical thinking to break down problems, evaluate solutions and make
decisions.
7) Carried out day-to-day duties accurately and efficiently.
8) Developed and maintained courteous and effective working relationships.
1) Created help desk tickets, troubleshot and resolved desktop issues.
2) Developed and tested new product offerings prior to release to assist
development team in bug identification.
3) Offered new customers training to reduce frustration and improve customer
satisfaction.
4) Provided IT support to non-technical internal users through desk side support
services.
5) Answered questions and provided information to customers about new software
or hardware.
6) Documented support interactions for future reference.
7) Collaborated with supervisors to escalate and address customer inquiries or
technical issues.
8) Used ticketing systems to manage and process support actions and requests.
1) Assisted students with test scheduling and materials.
2) Monitored test security and enforced rules.
3) Demonstrated thorough knowledge of testing procedures and policies
4) Maintained confidentiality of test results.
5) Coordinated standardized and individual exams, site organization and scheduling.
6) Analyzed instructor, student and class trends to make proactive decisions about
program operations.
1) Created, prepared and delivered reports to various departments.
2) Prepared agendas and took notes at meetings to archive proceedings.
3) Communicated corporate objectives to various divisions to meet deadlines and
adhere to company budgets.
4) Standardized office structures and processes to promote collaboration and
increased performance.
5) Reviewed client and staff feedback and made appropriate business adjustments
to meet needs and address concerns.
1) Maintained excellent attendance record, consistently arriving to work on time.
2) Managed team of employees, overseeing hiring, training and professional growth
of employees.
3) Worked within applicable standards, policies and regulatory guidelines to
promote safe working environment.
4) Successfully maintained clean, valid driver's license and access to reliable
transportation.
1) Analyzed past sales data and team performance to develop realistic sales goals.
2) Increased revenue by implementing effective sales strategies in sales cycle
process from prospecting leads through close.
3) Developed sales strategy based on research of consumer buying trends and
market conditions.
4) Grew sales and boosted profits, applying proactive management strategies and
enhancing sales training.