IT Support
Rehab Al Tanmea Development zone
مجموع سنوات الخبرة :7 years, 11 أشهر
Highlights: (Al Rehab Tanmea Development Co)
•Complete IT support to company clients. Responsible for the administration and security of their network.
•Support and troubleshooting servers, computers, wireless, switches, printers, copiers, etc.
Programming Aclas and Master scale software and giving support to the customer.
Handling customer in a decent and efficient manner.
Understanding the customer needs and executed tasks on time.
•Admirable experience in IDP SMART CARD printer.
•Configuration of various types of calling system.
•Software installation and application support.
•Antivirus updates and virus removal.
•Provide support to end users locally and remotely.
•Active Directory, GPO, Outlook, Backups.
•Keeping record of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.
•CCTV cameras testing, DVR configuration, access and support.
•Performing additional administrative work on demand.
Highlights :(Zoom Technologies)
•Planned, assembled and installed computer systems in designated networks as per specifications.
•Installing and providing maintenance service to the clients.
•Repairing hardware components of personal computers, laptops.
•Visiting clients’ offices, evaluating problems, and implementing corrections.
•Providing upgrade service to all computer platforms.
•Maintaining logs and inventory of equipment repairs.
•Install operating systems and environments as needed.
•Carry out regular computer maintenance duties.
•Installing antivirus software to strengthen IT security.
Highlights :(Al Ikhtyaar Investment Group)
•Handling routine desktop support issues, which include installing and re-installing Operating Systems (OS) and applications, configuring devices, MS-Office.
•Responsible for installing, maintaining &supporting computer communication network.
•Installing and configuring computer hardware operating systems and applications.
•Walked customers through step-by-step process for troubleshooting hardware issues.
•Tested lines after installation to ensure they were working correctly.
•Providing L1 network support which includes configuring IPs and basic handling of switches, among others.
•Troubleshooting network connectivity (LAN) issues.
•Configuring print devices (network and local) on desktops.
•Communicating directly with customers on phone and via emails to address their issues.
•Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
I have been working in this company as an IT support admin, my responsibilities include create users in AD, Updating AD, troubleshooting networks issues as well as PC, laptops and peripherals. Giving technical support to the AMC clients over telephone and email.
courses: U.C B