nayef Jamoukha

• Serve as the dedicated point of contact handling critical, time-sensitive delayed cases
and delivery escalations.
• Compose clear, professional, and structured email communications tailored to
merchants, courier companies, and end customers to investigate and resolve delivery
bottlenecks.
• Investigate, troubleshoot, and expedite outstanding transit issues, ensuring a high rate of
issue resolution and customer retention.
• Act as a vital liaison between logistics providers and enterprise clients to align operational
expectations and deliver precise updates.

• Provide clear guidance and support to resolve inquiries and help stakeholders achieve
successful outcomes.

• Generated reports and summaries to support management and daily operations.